Director of Client Experience, Enterprise

12 hours ago

Houston TX United States Purecars Full time

Who is PureCars?

PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics software platform combined with a team of high-touch digital strategy experts. By utilizing our extensive data library, DMS connectivity, and our digital advertising and attribution solutions, our platform enables automotive dealers to capture more customers, optimize digital advertising spend and maximize profitability while providing mission-critical business insights and analytics.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Come join us as we take on the ad-tech and automotive industries by storm.


Job Summary - Director of Client Experience, Enterprise (Houston, TX)

PureCars is seeking a Director of Client Experience, Enterprise Groups to join us as our team, technology, and client base continues to grow. This individual will report to the Sr. Director of Client Experience, Enterprise Accounts and will be responsible for leading a team of Digital Strategy Managers as our client base continues to grow. The mission for this individual will be to continue to build and expand our relationships with the largest enterprise level automotive client, (client name redacted for NDA purposes), in PureCars Tier 3 book of business.

The Director will be accountable for monitoring the performance of the team, the processes used, making recommendations for efficiencies in the workflow and systems used as well as helping to grow and develop our talent. The Director will also be responsible for headcount planning for both in-house and out-sourced roles to best support the business.


What You’ll Do:

  • Manage the success and professional growth of a team of Digital Account Managers who are responsible for the relationship management, retention, and growth of the largest enterprise level automotive client, (client name redacted for NDA purposes), in PureCars Tier 3 book of business.
  • Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn.
  • Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions.
  • Collaborate with our Director of Digital Media on the development and execution of sophisticated digital media strategies across all channels to PureCars’ Digital Advertising client base.
  • Partner with PureCars Performance and Creative leadership teams to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops.
  • Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Sr. Director of Client Experience, Enterprise Accounts and establish and manage go-forward action plans with your team.
  • Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives.
  • Develop, establish, and cultivate a platinum standard of excellence for account management, performance, and creative services teams via measurable KPIs

Who You Are:

  • A natural leader — you lead by example, inspiring others on your team to take on difficult tasks and challenges head-on.
  • A great communicator — you can take complex ideas and boil them down to digestible pieces that are easy to understand. You present as well in a room full of strangers as you do in a one-on-one with the CEO.
  • Comfortable with change — you adapt easily to a fast-growing environment. You see the opportunities inherent in the changes in our industry and are excited about the advancements that need to be made to keep up

The Skills and Experience You Bring:

  • This role will require in-dealer and in-corporate. Candidates must live in the assigned territory or willing to relocate within 6 months of hire date.
  • Track record of success in managing an enterprise book of clients within a digital marketing/SaaS environment. Automotive tech experience is highly preferred.
  • Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices.
  • Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts.
  • You have an understanding of the changing landscape of ad tech and data privacy.
  • Is an experienced leader and effective manager who appreciates the responsibility of taking ownership and accountability for the performance and development of the team
  • Build trust by being a connected client advocate and resource through consistent delivery of high value insights, giving PureCars’ clients the edge in a hyper-competitive landscape.
  • Demonstrated success at working with cross-functional teams and building strong relationships internally and externally
  • The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others.
  • Excellent communication and presentation skills - you will regularly present to internal executives and your enterprise clients.
  • Proven track record of stakeholder management and ability to drive incremental revenue through operational efficiencies
  • Strong quantitative aptitude with the ability to analyze business performance statistics and recommend optimized solutions.

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart

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