Pharmacy Technician Refill Authorization
3 weeks ago
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
The Pharmacy Technician- RX Authorization will support patient care of Harmony Cares patients through the centralized refill authorization service. The Pharmacy Technician- RX Authorization is responsible for accurately processing incoming renewal requests and supporting optimized workflow. This position plays a key role in maintaining a high level of patient and care team satisfaction with exceptional customer service.
Essential Duties and Responsibilities
- Perform as a highly dependable member of an interdisciplinary team
- Quickly and accurately enter prescription renewal requests into the EMR, review patient records and other available information to identify and work to resolve potential discrepancies
- Follow renewal protocols to accurately enter appropriate quantities and refills for medication renewals
- Identify and escalate medication issues that fall outside established protocols
- Communicate effectively with patients, providers, staff members, service teammates, and pharmacies
- Optimize refill service workflows and processes to improve efficiencies and improve outcomes
- Ensure maintenance of and adherence to established policies and procedures related to prescription renewal
- Maintain accurate and appropriate documentation within EMR
- Assist with report development and tracking of service metrics
- Assist the service, clinical team, regional chief medical officer, and operations partners with ad hoc projects and responsibilities as indicated
- Other duties as assigned
Required Knowledge, Skills, and Experience
- High School Diploma
- Active Certified Pharmacy Technician (CPhT)
- Current and unrestricted pharmacy license or required training/certification per state guidelines
- 3 years’ experience in a pharmacy technician role
- Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
- Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment
- Ability to work independently with minimal supervision
- Strong interpersonal, analytical and problem solving skills
Preferred Knowledge, Skills, and Experience
- Associates or Bachelor’s degree
- 1 or more years working in a pharmacy renewal program
- Experience working with pharmacy technician protocols
- Experience with EMR or pharmacy system
- Proficiency with Microsoft Office (Word, Excel)
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