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Operations Supervisor

2 months ago

Dulles VA, United States LSG Sky Chefs Full time
Role Purpose Statement

We are seeking an outgoing and dynamic Operations Supervisor to lead our Ramp and Transportation Department, managing a team of at least 15 employees. The ideal candidate will excel in a fast-paced production environment and be passionate about ensuring high-quality service delivery. This role involves overseeing daily operations, engaging employees in safety and performance initiatives, and driving operational efficiency. Strong leadership and organizational skills are essential for coaching, mentoring, and motivating the team. The successful candidate will be dedicated to continuous improvement and committed to delivering exceptional service in a high-energy setting.

Main Accountabilities

Supervisor Responsibility

  • Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
  • Ensure on-time and accurate production and/or catering of all flights
  • Monitor and ensure compliance with all safety regulations
  • Conduct daily safety audits (A1s)
  • Conduct daily work group meetings
  • Schedule and control staff to meet labor productivity and overtime targets
  • Ensure compliance with customer specifications, quality standards, and all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
  • Document and follow up on all department processes in order to implement improvements
  • Open availability, weekends and holidays as operations require
  • Other duties as deemed necessary

 Leadership

  • Train, mentor, and motivate staff to uphold high standards of performance, professionalism, and customer service
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase
Knowledge, Skills and Experience
  • Bachelor’s degree or equivalent knowledge required
  • In addition, one to three years of related work experience required
  • Strong knowledge of food safety standards, regulations, and best practices
  • Experience managing CDL drivers preferred
  • Experience with DOT requirements
  • Valid driver’s license
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Ability to work efficiently in a fast-paced environment and adapt to changing priorities
  • Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations