Program Manager

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

  Annual Salary: $58,240   SUMMARY The  Day Program Manager is responsible to manage the services delivered to a designated program or set of programs, and the operation of programs including organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management and maintenance of the physical environment.      ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.   Staff Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees;  1. Recruitment & Hiring:   • Participates in the recruitment and interviewing of all staff;  • Hires direct staff members in consultation with the PM’s manager; and approves the hiring of direct support professionals and other indirect staff members. 2. Meetings & Training:   • Organizes and implements on-site orientation and training for assigned programs; and monitors training compliance and documentation. • Conducts monthly staff meetings; attends monthly regional meetings. 3. Employee Scheduling:   • Designs and monitors schedules to assure that all shifts are covered;  • Monitors and minimizes overtime. 4. Performance Evaluation:   • Conducts annual performance evaluations for direct reports in consultation with the PM’s manager;  • Reviews and approves annual Direct Support Professional and other staff member’s performance evaluations. 5. Coaching, Discipline and Termination:  • Coaches employees, correcting or directing employee behavior where required; • May remove employees in the event of emergency; • May recommend and participate in decisions regarding discipline and termination in consultation with the PM’s manager and Human Resources;  • Manages the termination of Direct Support Professionals or other staff members as necessary; 6. Employee Safety:  • Responsible for employee safety and workers’ compensation programs;  • Monitors compliance; and assists in returning employees to work;  • Implements, oversees, and trains employees about safety.   Program Management: Manages the implementation of program planning; monitors delivery of services and supports; ensures services are consistent, engaging and relevant to the individuals served. 1. Program Planning:   • Writes and approves individual program plans (as appropriate);  • Trains and assists appropriate staff members with implementation of plans across all shifts. 2. Records:   • Periodically audits individual records and other program documentation for accuracy and completion. 3. Program Team Meetings:   • Conducts progress meetings and (quarterly, annual and/or other) reviews as appropriate or determined by the interdisciplinary team;  • Provides and approves written and progress reviews. 4. Compliance:   • Oversees licensing compliance for program services and supports;  • Ensures timely and accurate program documentation;  • Implements the Network compliance plan; and manages individual rights implementation. 5. Management of Individuals’ Assets:  • Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individual’s financial accounts (as applicable)  6. Stakeholder Relations:   • Maintains productive and professional relations with individuals, families, case managers and other stakeholders;  • Provides regular communication to stakeholders; and acts as point of contact for all stakeholders;  • Implements satisfaction improvement plans. 7. Incidents:   • Implements proactive strategies to reduce or eliminate serious incidents;   • Takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident;  • Reviews all incidents and directs appropriate response; ensures timely incident reporting; and signs and submits all incident reports as required.   Health Care:  Oversees implementation of individual health care while in Day Program’s care; implements strategies to limit illness or serious incident; oversees and reviews health care documentation.   1. Medications:   • Oversees system for medication administration, documentation and security;  • Reviews documentation for accuracy and completeness;  • Assures all applicable employees are certified or trained in medication administration. 2. Medical Supplies and Equipment:   • Approves purchases of medical supplies and equipment; and ensures training on proper use to all employees. 3. Dietary planning:   • Monitors food service in accordance with dietary plans and to meet regulatory compliance;  • Ensures consideration for special needs, occasions and individual choice.   Finance: Responsible for the financial performance of the program, from billing to staff budgets, as well as reviewing and approving purchases 1. Purchasing:   • Approves purchase of food, supplies and equipment; and reviews and monitors monthly invoices for accuracy and budgetary compliance.  • Attests to company credit card statements and monthly invoices in accordance with company policy. 2. Billing and utilization:   • Oversees census, attendance information or other required documentation to assure accurate billing; • Monitors utilization between authorization and provision of services and supports.    3. Staffing:   • Monitors staffing hours for budgetary compliance. 4. Growth:   • Maximizes census, average daily attendance and utilization.   Maintenance: Oversees the maintenance and cleanliness of the program’s facilities and vehicles.  1. Vehicles:   • Ensures vehicles are properly maintained, clean, and safe by consulting with maintenance personnel;  • Implements training procedures for maintenance and safe operation of company-owned vehicles;  • Addresses known safety concerns with employee vehicles or other means of transportation, for the safe transport of individuals. 2. Housekeeping:   • Monitors and implements strategies to assure neat, clean, and safe program environments (internal and external);  • Ensures age appropriate and esthetic decoration. 3. Maintenance and Repair:  • Oversees environmental safety program; establishes preventive maintenance schedule; maintains furnishings, equipment and facilities in good repair and compliant with regulatory standards.    Other: • Attends monthly regional meetings and additional meetings as needed • Performs other related duties and activities as required.     SUPERVISORY RESPONSIBILITIES • Manages the direct or indirect staff members of the program including performance evaluations, scheduling, orientation, and training. Makes recommendations and/or decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.     Minimum Knowledge and Skills required by the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.     Education and Experience:   • Bachelor's degree and two to three years of related experience in the Human Services Industry preferred.   • An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.   • Other education and experience as required by applicable regulations.   Certificates, Licenses, and Registrations: • Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.   • Licensure as required by state.   • Medication Management Certificate issued with the completion of Company provided training. • Mandatory Reporter Certificate issued with the completion of Company provided training • Other training and/or certification per state requirements and/or service line.   Other Skills and Abilities:   Other Requirements: • Travel as needed   Physical Requirements: • Medium Work.  Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.     AMERICANS WITH DISABILITIES STATEMENT External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis via the interactive process.  

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

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