Customer Experience Associate II

2 months ago

Remote MI United States Conduent State Healthcare, LLC Full time

                                   Remote Call Center Customer Service Representative
                                                      Medicaid Member Support – Tier 1
                                                        For The State of Kentucky
      ( You Do Not Need to Reside in the State to be Eligible, Please see below the states NOT Eligible )
                                  AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA, 

 Remote - Customer Service Representative 

$16.50/ Hourly Paid Training 

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?  

  

Training Monday-Friday 8:00 am-5:00 pm 4 weeks

Shifts: 
An 8 hour shift will be provided during the hours of operation -

Monday thru Friday -  8:00 AM - 8:00 PM EST

Saturdays - 8:00 AM to 5:00 PM EST 

 

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best   

 

Working for you 

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. 

 

  • $16.50 per hour pay rate (bi-weekly pay) 
  • Paid Training with Equipment provided.
  • Full-time schedule (40 hrs. a week) 
  • Career Growth Opportunities 
  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. 
  • Employee Discounts through PerkSpot.

About the Role

Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

 

Requirements:

  • Required 1 year minimum experience in High Volume Call Centers
  • Required 1 year minimum Customer Service Experience
  • High School diploma or GED
  • Background and drug screening required. 
  • Stationary for your entire shift
  • Quiet work environment, free of distractions

Those Successful in this role:

  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • Ability to adhere to a break and lunch schedule
  • Excellent typing and grammar skills
  • Ability to navigate a computer
  • Ability to understanding/utilize policy.
  • Excellent customer service skills.
  • Excellent phone etiquette skills
  • Reliable internet access

States that are Not Applicable for this position:

  • AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA,

#Remote44


Job Track Description:

Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client’s policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become.

As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly).

CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical.  

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. 

 


  • Customer Experience Associate II

    1 month ago

    Remote, VA United States Conduent State Healthcare, LLC Full time

    Description for Internal Candidates                                        Remote Call Center Customer Service Representative                                                      Medicaid Member Support – Tier 1                                   ...

  • Customer Experience Associate II

    7 days ago

    Remote, UT United States Conduent State Healthcare, LLC Full time

                                           Remote Call Center Customer Service Representative                                                      Medicaid Member Support – Tier 1                                                        For The State of Kentucky       ( You Do Not...

  • Customer Experience Associate II

    2 months ago

    Remote, TX United States Conduent State Healthcare, LLC Full time

    Remote Call Center Customer Service Representative for The State of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided   Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts:  Availability between the hours of operation - Monday thru Friday -  8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST    Join the Conduent Customer...

  • Customer Experience Manager

    7 days ago

    Remote, United States Liferay Full time

    About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....

  • Warehouse Associate II

    1 week ago

    Gardena, CA, United States Volt Full time

    Volt is immediately hiring for Warehouse Associate II in Long Beach, CA. As a Warehouse Associate II you will: * Pack customer orders while verifying part number, qty and condition of each line item on packing slips, BOL's and/or PO's * Stock materials in their respective inventory locations using RF Scanner * Picking inventory and prepare customer orders...

  • Warehouse Associate II

    3 weeks ago

    Gardena, CA, United States Volt Full time

    Volt is immediately hiring for Warehouse Associate II in Long Beach, CA.As a Warehouse Associate II you will:Pack customer orders while verifying part number, qty and condition of each line item on packing slips, BOL’s and/or PO’s Stock materials in their respective inventory locations using RF ScannerPicking inventory and prepare customer orders for...

  • Customer Experience Associate

    1 month ago

    United States, FL, Tampa Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    4 weeks ago

    United States, TN, Nashville Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate I

    6 hours ago

    Pompano Beach, FL, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience/Service Designer

    3 weeks ago

    Remote, United States Rightpoint Full time

    Description Who we are: We are led by our deep belief that every company is an experience company today or will need to reinvent themselves to become one. At Rightpoint, we design experiences, processes, cultures, content, and technologies for companies to transform who they are, how they act, and how they position themselves in the world. A...

  • Customer Experience Associate I

    2 days ago

    Boynton Beach, FL, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    2 days ago

    Boca Raton, FL United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate

    1 month ago

    United States, GA, College Park Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    1 month ago

    United States, CO, Gunnison, 81230 Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    1 month ago

    United States, FL, Orlando, 32801 Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Intern II – User Experience Researcher

    1 month ago

    Remote, United States Dexcom Full time

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just...

  • Customer Experience Associate

    2 months ago

    United States, WA, SeaTac, 98188 Hertz Full time

    Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to legally drive a vehicle Ability to work any schedule to include nights, weekends, and holidays based on the demands of the...

  • Automotive Mechanic II MI

    1 week ago

    Dearborn, MI, United States Nesco Resource Full time

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Summary: The Automotive...

  • Customer Experience Associate

    1 month ago

    United States, MO, Kansas City, 64106 Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Associate Dentist

    2 weeks ago

    Fairhaven, MA, United States Harelick Dental Associate, LLC Full time

    Company DescriptionHarelick Dental Associates, LLC is a progressive, state of the art dental practice focused on family, cosmetic, and implant dentistry. Harelick Dental has been our family practice since 1974 and is now in the second generation of leadership. We are clinically focused, choosing evidence-based techniques to maximize patient health. You will...