Field Application Associate

2 months ago

Columbia SC United States QuidelOrtho Full time
The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.The RoleAs we continue to grow as QuidelOrtho, we are hiring a Field Application Associate in the Appalachian Technical Region (Ohio, Kentucky, West Virginia, Virginia, North Carolina, and South Carolina) to join our Field Application Training Program. The Field Application Associate partners with the Sales Organization for Customer Service Excellence. This is a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation and assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally.The QuidelOrtho Field Application Training Program is designed to provide an optimal mix of in-depth on-the-job training, learning and development experiences in QuidelOrtho's Clinical Laboratory, Immunohematology, Molecular and other Immunoassays. After successfully completing training, individuals will be placed in an open role within their technical region. If no role is open, they will act as a floater within the technical region to assist with implementations, upgrades, and other activities in support of our customers. This is a field-based position requiring relocation to one of the following states in the Appalachian Technical Region, including Ohio, Kentucky, West Virginia, Virginia, North Carolina, and South Carolina.The Responsibilities
  • Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics
  • Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials
  • Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training
  • Provides implementation and validation for targeted accounts to meet customer timeline
  • Defines testing requirements within the laboratory per Package Insert (PI)
  • Performs assays accurately in laboratory settings
  • Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required
  • Gains and maintains customer commitment by providing critical technical information and consultation
  • Ensures high levels of satisfaction through the customer experience
  • Communicates product complaints to Technical Support for documentation
  • Collaborates with team members in discovering and managing troubleshooting opportunities including retraining
  • Engages to learn new product and relevant technical and clinical information
  • Assists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributors
  • Expresses ideas effectively in individual and group settings, including nonverbal communication
  • Adjusts language to fit the needs of the audience
  • Operates as an effective and contributing member of the regional team, leverages strategic selling framework
  • Demonstrates basic knowledge of automation as applicable
  • Updates activities in CRM system in a timely manner
  • Carries out duties in compliance with established business policies and any additional duties and projects as assigned
  • Perform other work-related duties as assignedThe IndividualCandidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.Required:
    • Education: BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experience
    • Experience: Minimum of two (2) years of experience (or related experience) in a clinical laboratory role, preferably in the medical device/diagnostic market
    • Must be mobile and able to relocate to any location in the Appalachian region upon graduation from training program
    • Computer proficiency in Word and Excel
    • Attention to detail, with sustained accuracy in contact records
    • Ability to work autonomously, using critical thinking and at the same time promote and facilitate a team effort and collaboration
    • Ability to think strategically and bring a high level of creativity to the organization
    • Strong communications, interpersonal, selling, and negotiation skills, along with strong adaptability and prioritization skills
    • Excellent presentation skills with ability to explain complex concepts in a clear and thoughtful manner
    • Excellent observation, troubleshooting, analysis skills, problem solving, and learning abilities
    • Ability to propose and implement corrective actions that are accepted and sustainable by the customer, with strong conflict resolution skills
    • Must be customer focused, positive attitude, results oriented, and industry awareness knowledge
    • Ability to uphold and support individual and company values
    • A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenue
    • Personal ethics and integrity that embodies best practices and supports highest corporate values
    • Ability to harness and amplify the voice of customer to internal stakeholders
    • May be required to speak a second language based on geographical needs
    • Must have a valid US driver's license in good standing
    • Travel: Overnight travel of up to 75% will be requiredPreferred:
      • Experience in a chemistry, transfusion medicine, microbiology, virology, or an immunology laboratory desired
      • LIS experience preferred
      • Certified as a medical technologist, microbiologist, or specialist preferredThe Key Working Relationships
        • Internal Partners including sales, customer service, technical service, product management and quality assurance
        • External Partners including but not limited to end use customers and distributors in a variety of settings and at levels from individual contributor to high level decision makerThe Work EnvironmentTypical outside field based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must be willing and physically able to travel on average 75% of the time. Must maintain a valid driver's license and must maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time interacting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to work evenings and weekends, as required, to participate in trade shows, meetings, and trainings. Must be able to lift up to 30 lbs. May require standing for prolonged periods of time.Salary TransparencyThe salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary for this position is $70,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.Equal OpportunityQuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at #LI-AC1 #LI-REMOTE

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