Inbound Sales Advisor

At TDS, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

Start your New Year with a New Career at TDS

• Leverage your sales creativity in a competitive sales environment with uncapped commission
• Experience the excitement of providing cutting edge fiber optic technology
• Gain the skills and knowledge to fuel your continuing growth in the Telecom Industry
• Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination 
• Medical, Dental, Vision coverage starting on day 1 of employment

As an Inbound Sales Advisor, you will be a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers.  Our motto is to grow revenue and achieve sales goals by providing exceptional customer service.  You will handle inbound calls and manages their outbound, follow-up funnels. 

You will be the primary point of contact for consumer customers inquiring about products and services, so you will have thorough understanding of the features and benefits of all TDS Telecom's consumer products and services, and also keep current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain record of customer contacts. 

You will have assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales.  These goals and the expectation of high-quality customer service must be met for additional commission incentive programs. 

Work Location: 525 Junction Rd. Madison, WI

Training Start date: January 6th, 2025

Pay: $20/hr with uncapped commission At target, our Inbound Sales Representatives earn $50,000 annually

Hours: Full-time – 40 Hours per Week; 10am - 7pm CST Monday - Friday, with a rotating Saturday

• Delivers sales results by providing exceptional customer service.  Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value. 
• Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries.   Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue. 
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
• Maintains regular attendance and promptness for work.
• Special Projects as assigned by Supervisor.

Required Job Qualifications

• 6+ months experience in a sales role.
• 2+ years’ experience using a PC with various software packages.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

What does “sales role” mean? Have you worked in retail, an inbound call center, inside/outside sales, waited tables/bartended in a restaurant? All of those roles provide you with valuable sales experience

What does “using a PC with various software packages” mean? Are you comfortable with common computer software, such as Microsoft Word or Excel? If so, we can train you on the rest

Other Qualifications

• 6+ months experience in a fast-paced environment managing multiple tasks.
• 6+ months experience working with detailed data.
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
• Ability to meet or exceed sales goals.
• Ability to handle a high volume of phone calls in a structured, contact center environment.
• Understanding of the telecommunication industry.
• Understanding of telecommunication products and services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening).
• Problem solving skills (i.e. customer complaints, competitive issues).
• Successful completion of classroom training will be required.
• Demonstrated success in a competitive sales environment.
• Able to Work Overtime with Advance Notice.
• Ability to Work shift with ending time of 7:00 p.m. CST and a Saturday Rotation.

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role  Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today 

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others.  Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates.  Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). 

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $20 per hour. This position is eligible for additional forms of compensation.