Information Specialist
3 weeks ago
On Lok 30th Street Senior Center
On Lok 30th Street Senior Center is San Francisco's largest multipurpose senior center with eight programs serving more than 6,000 seniors per year. We offer multiple programs for active seniors citywide including exercise classes, delicious meals and a variety of social activities to carry out our mission to help seniors remain healthy, independent and in their communities for as long as possible. Our Aging and Disability Resource Center, home delivered meals, and case management programs provide additional support to seniors in our community.
POSITION SUMMARY:
Are you passionate about making a meaningful impact in your community? Join On Lok Day Services as an Information & Resource Specialist and play a vital role in supporting seniors and adults with disabilities. In this rewarding position, you'll assess client needs, provide referrals to essential services, and collaborate with a supportive team to deliver life-changing resources. You'll make a direct difference in the lives of others by helping seniors navigate complex challenges, find solutions to their problems, and access the support they need to remain healthy, independent, and active in their communities.
We're looking for someone who is empathetic, patient, and passionate about helping others. The ideal candidate will bring strong interpersonal communication and customer service skills, be a natural problem-solver, and thrive in a collaborative environment. This role is perfect for someone who is coachable, reliable, and eager to grow while working alongside a dedicated team to improve the lives of San Francisco's senior population. If you're ready to make a meaningful impact and take on a role that's as challenging as it is rewarding, we'd love to hear from you
Roles and Responsibilities:
- Utilize quality customer service skills, conduct intakes and need assessments of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
- Assist clients in accessing needed services and advocate on their behalf, including but not limited to contacting agencies, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
- Provide clients with information and/or translation services. Refer appropriate clients to 30th Street program staff. Provide follow-up to confirm that clients obtain needed services.
- Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines.
- Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers.
- Promote utilization of services by conducting outreach to businesses, groups, and individuals: schedule and make presentations to various agencies as needed. Represent 30th Street Senior Center at relevant resource fairs.
- Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed.
- Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor's degree or High School Diploma required.
- 1-2 years of experience closely related to position with Bachelor's degree.
- 2-4 years of experience closely related to position with high school diploma.
- Bilingual in Spanish/Cantonese and English.
- Knowledge of services, facilities, and reimbursement sources available to older/disabled adults and their families.
- Excellent verbal and written communication skills.
On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):
- Medical, Dental, and Vision coverage.
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance.
- Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP).
- Pet Insurance and additional discounts.
- Holidays (10 per year), vacation time, sick leave, and long-term disability insurance.
Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a)), we will consider for employment qualified applicants with arrest and conviction records.
On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.
If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent ( ).
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