Travel Agent
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Full time
Exempt/Non Exempt:
Hourly
Job Description:
$1,500 to $3,000 Signing Bonus
(Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)
Location Details:
- Fort Mill, SC
Position Schedule / Shift:
- Monday - Friday 8:30 am - 5:30 pm
Position Summary
Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.
Key Responsibilities
Sales Growth & Business Development
- Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings.
- Drive new business with competitive products and help retain The Auto Club Group's 13+ million members.
- Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
- Receive and champion customer concerns through to resolution.
- Achieve assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients regarding documentation requirements.
- Make necessary travel arrangements, including reservations, payment collection, and document processing.
- Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
- Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.
Required Qualifications
- High school diploma or equivalent
- 1-year business to consumer sales
Work Environment
- This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Compensation & Benefits Overview
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation:
Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path
- Base pay (non-exempt)
- Total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
- Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
- Guaranteed commission payouts: We invest in your success as you build your travel sales career.
- Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
- Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
- Career growth: Build your future t
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