Router (Dispatch)

2 weeks ago

Odenton Maryland, United States Mattress Firm Full time

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Dispatch/Router

Odenton, MD

Job Details

The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support internal and external customers.

Essential Responsibilities
  • Schedules deliveries according to capacity and business conditions.
  • Records missed and/or re-delivery problems.
  • Submits completed delivery manifests and stop records by deadline for contractor settlement purposes.
  • Completes records for contractor settlement.
  • Communicates professionally with all internal and external contacts

Non-Essential Responsibilities
  • Answers incoming calls promptly and accurately.
  • Maintains accuracy of ticket management system.
  • Prints accurate pick lists.
  • Completes other projects and special assignments as requested by manager and/or Senior Management.
  • Works varying hours to support the needs of the business.
  • Upholds Mattress Firm Brand Standards in the office and workspace so it creates a welcoming first impression for customers.
Education
  • High School diploma or equivalent preferred

Professional Experience
  • 1+ Years Related Experience
Knowledge
  • Microsoft Office Products
  • POS system
  • Basic knowledge of city and outlying areas

Physical Demands

Warehouse Environment
  • Sitting frequently
  • Standing frequently
  • Talking frequently
  • Hearing frequently
  • Usage of hands and fingers
  • Reaching with hands and arms
  • Stooping, kneeling, crouching, or crawling occasionally
  • Sight is required to ensure the safety of yourself and others.

Benefits Include:

  • Excellent career growth opportunities through on-the-job training and development programs.
  • 401(k) with employer matching.
  • Mental health and life resources.
  • Medical, dental, prescription and vision plans.
  • Get paid on-demand. 
  • Base pay or uncapped commission.
  • Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Pay Range:

$18.50 per hour

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.