SOC Operator

1 month ago

Encinitas CA United States Securitas Inc. Full time
Description: The SOC Operator plays a pivotal role in effectively executing day-to-day operations within the SOC. They are primarily responsible for managing all incoming phone calls, radio communications, and alarm traffic. Additionally, they serve as the primary backup to the badging office.

Essential Functions:

List of 5 key responsibilities in order of importance to the job/department and estimated time spent on each in a given week.

55% of time spent Actively monitoring, dispatching, and troubleshooting alarms.

15% of time spent Collaborating with officers in the field to resolve customer issues

10% of time spent Triaging and relegating phone calls from customers, clients, and other members of the security force.

10% of time spent providing badge process support

5% of time spent on emergency management

Additional Responsibilities:

1. Engage in the feedback process to facilitate ongoing improvement of the SOC operations..

2. Work collaboratively with Shift Supervisors to ensure proper handling of emergency situations.

3.Training of New hires.

4.Collaborate in investigations as requested.

5. Fulfill SOC-specific reporting requirements by completing assigned audits and reports

Non-Negotiables:

Operational

●All employees conduct themselves in an honest, ethical, professional manner.

●All employees are properly screened and licensed.

●All employees meet training standards and requirements.

●All employee relations are managed appropriately.

●All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility.

Leadership

●Lead.

●Assume ownership for our company's success.

●Promote and embody our culture, values and beliefs with passion.

●Take ownership of issues, seek solutions.

●Take responsibility, do the right thing.

●Project energy and enthusiasm.

●You are part of a team and have a responsibility to everyone on it.

Qualifications:

Education required: HS Diploma _X_ Associates Degree ___ BS/BA ____

Must be able to communicate effectively and work well with others. Must be able to lead a team during an emergency and maintain a level-headed approach in times of high stress. Possess knowledge in security and emergency management systems and processes.

Other requirements or competencies:

●Outstanding interpersonal and communications skills required. Must have strong communication skills and the ability to speak clearly and listen intently.

●Strong command of the English language

●Must be able to multitask effectively

●Ability to work in a team-oriented environment with the ability to work independently.

●Must be able to utilize common sense to identify and solve problems, and/or determine if and when an incident is required to be escalated to management for guidance

●Must be able to provide and follow instructions and remain calm and level-headed during an emergency or incident situation

●Average or above average computer skills, with the ability to quickly learn and utilize required security systems

Key Competencies:

Integrity, Problem Solving, Conflict Management, Time Management, Timely Decision Making, Customer Service, Motivating and Directing Others, Drive for Results. Must be able to lead and effectively manage an emergency situation, business emergencies and all SOC events.

#AF-PSD

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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