ServiceNow Service Request Catalog Business Analyst

3 weeks ago

Charlotte NC United States Pyramid Consulting, Inc Full time

Immediate need for a talented ServiceNow Service Request Catalog Business Analyst. This is a 03+ months contract opportunity with long-term potential and is located in Charlotte, NC, Atlanta, GA, White Plains-NY(Remote). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-46006


Pay Range: $85 - $88/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Assess and define business needs and areas of improvement on the Now Platform
  • Work with stakeholders and be the interface between the development teams and the wider business
  • Create roadmaps based on approved demands and monitor progress against plans
  • Break requirements into user stories that are suitable for iterative, incremental development
  • Actively engage with stakeholders and establish a cadence to report on progress and provide key communications
  • Partner with Release Managers to review the release train cadence and ensure demands are deployed on time
  • What you get to do in the Business Process Architect role:
  • Identifies new opportunities to use Client to achieve the organization’s objectives.
  • Leverages process innovation and visualization tools to design new business workflows
  • Conducts design thinking workshops for workflow design
  • Documents business processes and maps them to Client capabilities.
  • Drives the automation and digitization of legacy ways of working
  • Works with the innovation developer to develop and deploy solution prototypes
  • Defines project success metrics
  • What you get to do in the Project Manager role:
  • Plans project scope and establishes measurable goals
  • Establishes the project’s timelines and manages the project, including escalations, to complete the project on schedule and within budget
  • Works closely with the Client engagement manager and all other team members to plan, manage, and deliver releases
  • Attends project governance meetings and scrum meetings, if applicable
  • Organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go live, and post go live support
  • What you get to do in the Quality Assurance Lead role:
  • Possesses knowledge of the Now Platform and applications and how they’re used internally and can interpret and validate technical specifications and designs
  • Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production
  • Creates test plans and coordinates test activities, including unit testing, system testing, and user acceptance testing.


Key Requirements and Technology Experience:


  • Key Skills; ServiceNow, ITIL, Agile.
  • Client
  • Strong technical foundation and working knowledge of the Client platform, its applications, and application navigation
  • ITIL Foundation
  • Agile
  • Proficient analysis skill and capability to identify downstream implications
  • Organized and detail oriented
  • Exceptional communication skills
  • The ability to develop and forge strong relationships and build consensus among competing stakeholders
  • Client IT Service Management
  • Client Test Management Suite
  • SAFe Agilist
  • Miro


Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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