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Front Desk Manager

1 month ago

Talkeetna AK United States Pursuit Collection Full time

What perks can you expect?:

* Join an inclusive, global team and make life-long connections.

* Enjoy free access to Pursuit attractions and 50% off for friends.

* Get discounts on hotel stays, dining, and retail.

* Access subsidized mental health and wellness resources.

* Housing accommodations available with competitive rates

* Referral bonus available

What will be your daily pursuit?:
Leading our amazing front desk team in providing top notch guest service What will you do in this job?:
The Front Desk Manager oversees and is responsible for the daily operations of the Front Desk (including Night Audit and Reservations), Tour Desk and Guest Services. The Front Desk Manager works closely with the staff in an efficient, courteous and dedicated manner to ensure that the guest's expectations are exceeded. Provides quality services and enhances the guest experience while following the company and Talkeetna Alaskan Lodge's policies.

* Arrive to work on time, ready to work, dressed in clean business casual attire, with a neat and clean appearance
* Oversee daily operations of Front Desk & Guest Services Staff
* Train staff to ensure high level of customer service and efficiency
* Handle complaints with a high level of efficiency and in the best interest of the guest
* Develop and document the Front Desk training program to ensure consistency of procedures
* Maintain safety and security measures within the department for guests, employees and property
* Attend department manager meetings
* Maximize staffing, hour and wage levels for Front Desk & Guest Services employees
* Review needs and position openings, working with Assistant General Manager to fill as needed

What skills and experience do you need for this job?:

* 3-5 years Front Desk experience in a hotel
* Must be familiar with all phases of Front Desk, Tour Desk, Guest Service, and shuttle operations
* Be computer literate and enjoy dealing with people
* Knowledge of basic accounting procedures for use in training for Night Audit position
* Ability to perform cash handling problems
* Possess strong leadership skills to manage and train staff appropriately in hospitality
* Good communication skills are essential
* Possess a consistent and even personality, be well-groomed in appropriate attire
* Able to work well under pressure, diffuse stressful situations for employees and guests alike
* Strong forecasting skills

What will your work environment be like?:
Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the last frontier.

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You'll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics .
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. (mailto:ta@pursuitcollection.com)
We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.