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Network Support Technician

1 month ago

Dallas NC United States ICONS | America LLC Full time

Job Summary:

The Network Support Technician will troubleshoot and maintain the organization’s network systems.

Duties/Responsibilities:

  • Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.

  • Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.

  • Communicate with end users to understand and troubleshoot problems.

  • Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.

  • Responsible for being the administrator for all networks.

  • Maintains email and intranet services, adding and removing users and accounts.

  • Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.

  • Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.

  • Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

  • Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

  • Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

  • Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. 

  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent interpersonal and customer service skills.

  • Basic understanding of existing network programs and capabilities.

  • Excellent workstation and network troubleshooting skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Associate’s degree in Computer Science or equivalent experience required.

  • At least three years of experience in network maintenance and user technical support preferred.

  • A+, Network+, and/or similar certifications highly preferred.