Loan Servicing Specialist IV

2 days ago

Chicago IL United States JPMorgan Chase & Co. Full time

Apply today to become part of a dynamic team dedicated to delivering exceptional client service and making a meaningful impact

Job Summary:

As a Loan Servicing Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, providing professional service with a focus on one-call resolution. You will analyze transactions and documents to resolve client inquiries and maintain a thorough understanding of our products and services.

Job Responsibilities:

  • Handle inbound calls from internal clients.
  • Provide high-quality, professional service with emphasis on one-call resolution.
  • Analyze and interpret transactions, statements, and loan documents.
  • Maintain a high level of knowledge of our products and services.
  • Work in a fast-paced, constantly evolving environment.
  • Multitask with various duties and ensure timely delivery of tasks.
  • Provide client service support on payment and draw requests.
  • Research accounts and complete servicing forms to fulfill client requests.
  • Demonstrate exemplary teamwork skills with a positive attitude.
  • Assist team lead/manager in resolving complex queries and client complaints.
  • Understand US banking and regulatory requirements around data security.

Required Qualifications, Capabilities, and Skills:

  • Minimum of 5 years of contact center or loan servicing experience.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office suite.
  • Ability to work independently and as part of a team.
  • Strong time management and prioritization skills.
  • Self-driven and eager to learn.
  • Strong analytical and problem-solving skills.
  • Ability to use multiple applications and tools simultaneously.
  • Controls and innovation mindset.
  • Ability to adapt to changes and new tasks.
  • Ability to handle and analyze KPIs and team metrics.

Preferred Qualifications, Capabilities, and Skills:

  • Experience in creating and managing Excel reports.
  • Familiarity with data security and protection regulations.
  • Experience in handling escalations and client complaints.
  • Ability to work flexibly between 8:00 AM to 7:00 PM Central Time.
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