Integrations Specialist

ABOUT SITELINE

Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well. Siteline is venture-backed, woman-owned, and on a consistent upward trajectory.

We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

As an Integrations Specialist, you'll be at the forefront of driving seamless ERP integrations, ensuring our customers experience smooth, efficient onboarding with zero disruption to their operations. You’ll own the entire implementation process, taking charge of technical support and resolving complex integration challenges for both new and existing customers. Additionally, you’ll own customer-facing documentation, ensuring it’s always up-to-date and available internally and for customers. With a hands-on approach, you’ll lead a dynamic support team, optimizing processes and pushing the boundaries of efficiency, all while ensuring our clients get the absolute best experience every step of the way. If you thrive on solving tough problems and want to make an impact, this is the role for you

Key Responsibilities:

• Serve as the technical expert for ERP and integration support, working closely with customers to troubleshoot and resolve issues.
• Lead the setup and configuration of ERP integrations for new customers, ensuring smooth transitions during onboarding.
• Own and maintain customer-facing documentation and training materials, ensuring the latest versions are always available both internally and for customers.
• Handle ongoing support for ERP integration issues, providing timely solutions to technical challenges.
• Manage and develop the support team, ensuring efficient workflow and proper headcount planning.
• Oversee the help center, including documentation, FAQs, and ticketing systems for ERP-related support.
• Collaborate closely with Product and Engineering teams to help train internal teams on new integrations and system updates.
• Continuously review and improve integration processes, contributing feedback to the development team to enhance product features and integrations.
• Collaborate with Onboarding and Customer Success teams to ensure seamless technical handoffs.

• 2-5 years of experience with ERP systems, integrations, or technical support roles.
• Strong technical problem-solving skills, with the ability to work in a fast-paced environment and manage competing priorities.
• Experience managing support teams, including global staff, to ensure operational efficiency.
• Previous experience in construction tech or SaaS is a plus, with familiarity in troubleshooting ERP systems.
• Ability to own and enhance support processes, including help center documentation and ticketing workflows.
• Must be located in the US or Canada, ideally within the Central or Eastern time zones.

• Competitive Salary : We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. For this role, we are targeting a range of USD $47K-$72K annually.

• Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance. We have a small office in SF, but most of our team works remotely across the U.S. and Canada.

• Health & Wellness Benefits : Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources.

• Professional Development : Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.

• Collaborative Culture : Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.

• Equity Options : As a startup, we offer equity options to ensure that you share in our success as we grow together.

• Paid Time Off : Unlimited PTO policy with an encouraged three-week annual minimum.

• Team Events : We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year. (In 2024 we all went to Chicago)

We value a transparent and straightforward process, and hope that providing this context up front gives you useful insight into what to expect. We may make edits, but the process will look something like:

1. Application Review
2. Hiring Manager Video Interview | 30-45 min
3. Take-Home Exercise | Intended to be completed in 2 hrs or less
4. Panel Interview | 30-45 min
5. Cofounder Video Interview | 30-45 min

Company values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We’re stronger than reinforced concrete when we support each other.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it’s okay to disagree with—but still commit to—the chosen direction.

At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us