Clinical Services Manager
2 weeks ago
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it
Business Title: Clinical Services Manager
Department :US Commercial
FLSA Status : Exempt
Position Overview:
Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod, a line of tubeless, wearable, Pod-based insulin management systems.
As a Clinical Services Manager, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.
In this role, you’ll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s products into their patient care strategies. Your work will go beyond training—by understanding the clinical goals of providers and the unique needs of patients, you’ll create customized approaches that truly make a difference.
We’re looking for:
- A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes
- A natural relationship-builder who creates lasting partnerships with key decision-makers and colleagues
- A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products
- A proven educator who empowers patients to take control of their health and improve their quality of life
Responsibilities
Establish Clinical Partnerships
- Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices
- Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care to patients
- Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care
Own Patient Training
- Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment
- Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device
- Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage
- Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine
- Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use
Oversee Clinical Education
- Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
- Oversee CPTs by providing timely product updates and being a clinical resource
- Leverage multiple data sources to inform education strategy and individual/team actions
- Maintain and update data systems, such as Salesforce, to capture training metrics
- Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines
Sell Through Clinical Expertise
- Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients
- Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies
- Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques
- Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field
Required Skills and Competencies
- Excellent communication skills, both oral and written
- Strong influencing and collaboration skills with the ability to build and nurture relationships
- Demonstrated skill educating in a clinical setting (both providers and patients)
- Team-oriented with proven ability to work in a collaborative setting
- Ability to solve complex problems and take appropriate action
- Ability to execute territory business strategy
- Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
Education and Experience
- Bachelor’s degree (strongly preferred) and with 2+ years’ related experience. Associate degree (minimally required).
- Professional, up-to-date credentials and/or certifications (required: Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN); state licensure (as required per state); Certified Diabetes Educator (CDE) (strongly preferred)
- Minimum of 2 years’ experience conducting training in a clinical setting and/or managing insulin pump patients (preferred)
- Prior industry/commercial experience (preferred)
Additional Information
- Valid driver’s license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region.
- Overnight travel and amount of air travel varies by territory, typically 2 – 5 overnights per month.
- The work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.
If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives.
NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr-
Nurse Manager Surgical Services
2 weeks ago
Murrieta, CA, United States Clinical Management Consultants Full timeAn award-winning Southern California Medical Center is actively seeking a Nurse Manager Surgical Services to oversee their extremely busy Operating Room. The Perioperative Services Nurse Manager will be accountable to assure that HCAHPS, patient, employee, and physician satisfaction scores are in high ranges. The OR Nurse Manager will be accountable as a...
-
Program Manager Clinical, Principal
4 weeks ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Blue Shield Behavioral Health Clinical Strategy and Programs team works with internal and external business and clinical partners to develop, execute, and evaluate Blue Shield of CA’s strategy for behavioral health and addiction medicine, which we refer to as “Behavioral Health, Re-Imagined.” This Program Manager Clinical, Principal role...
-
Program Manager Clinical, Principal
1 month ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Blue Shield Behavioral Health Clinical Strategy and Programs team works with internal and external business and clinical partners to develop, execute, and evaluate Blue Shield of CA's strategy for behavioral health and addiction medicine, which we refer to as "Behavioral Health, Re-Imagined." This Program Manager Clinical, Principal role will...
-
Clinical Services Coordinator, Advanced
1 month ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
-
Clinical Services Coordinator, Intermediate
1 month ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and...
-
Clinical Services Coordinator, Intermediate
3 days ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Care Management Department is seeking a dedicated and compassionate Clinical Service Coordinator (CSC) to join our team. The Clinical Service Coordinator will report to the Supervisor of Care Operations. The CSC will play a vital role in outreach and engagement efforts with our members, introducing them to care management services, and...
-
Clinical Services Coordinator, Advanced
3 days ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
-
Clinical Case Manager
3 weeks ago
Long Beach, California, United States Molina Healthcare Full timeAbout Us:Molina Healthcare is a healthcare organization that works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum. This includes behavioral health and long term care for members with high need potential.Our Team:We are seeking a Clinical Case Manager -...
-
Clinical Services Coordinator, Intermediate
3 days ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and...
-
Program Manager Clinical, Principal
1 month ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Program Manager, Principal in collaboration with the Regional Medical Director and internal Blue Shield of California teams will be responsible for collaborating with all externally facing partners to transform the way health care is delivered, ensuring best-in-class care for all members. Priority is given to delivering on the...
-
Clinical Solutions Manager
2 weeks ago
Long Beach, CA, United States Tbwa ChiatDay Inc Full timeChorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and...
-
Hospital Manager of Pharmacy Services
4 months ago
Pittsford, VT, United States Clinical Management Consultants Full timeAn award-winning hospital is pursuing a Hospital Manager of Pharmacy Services to strategically lead and manage their pharmacy department. This is a full-time, permanent role in a fast-paced environment with a vibrant clinical team. Administering personalized patient care to their community for over 100 years, this innovative hospital takes the upmost pride...
-
Clinical Services Coordinator, Intermediate
4 weeks ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The clinical services coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
-
Clinical Services Coordinator, Intermediate
2 weeks ago
Long Beach, CA, United States Blue Shield of CA Full timeYour Role The clinical services coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
-
Program Manager Clinical, Principal
1 month ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The Clinical Program Manager, Principal in collaboration with the Regional Medical Director and internal Blue Shield of California teams will be responsible for collaborating with all externally facing partners to transform the way health care is delivered, ensuring best-in-class care for all members. Priority is given to delivering on the...
-
Clinical Services Coordinator, Intermediate
4 weeks ago
Long Beach, CA, United States Blue Shield of California Full timeYour Role The clinical services coordinator (CSC) will report directly to the supervisor of care management support operations and will serve as an initial point of contact for providers and members in the medical management process by telephone or correspondence. The CSC will interact telephonically with members as per established protocol or direction to...
-
Clinical Services Coordinator, Intermediate
3 weeks ago
Long Beach, United States Blue Shield of California Full timeClinical Services Coordinator, Intermediate at Blue Shield of California summary: The Clinical Services Coordinator is responsible for managing outreach, engagement, and care coordination for Medi-Cal members. This role includes providing telephonic and electronic support to both members and providers, ensuring effective care management processes while...
-
Clinical Case Manager RN
2 days ago
Long Beach, CA, United States Blue Shield of California Full timeBlue Shield of California is committed to providing exceptional healthcare services to our members. We are seeking a skilled RN Medical Office-Part-Time to join our team as a Clinical Case Manager.In this critical role, you will assess member needs, develop and implement plans of care, and collaborate with healthcare professionals to deliver high-quality...
-
Clinical Services Coordinator, Intermediate
1 month ago
Long Beach, United States Blue Shield of California Full timeYour Role The Clinical Services Coordinator (CSC) will report directly to the Supervisor of Promise Medi-Cal Care Management. This individual will interact telephonically and electronically with members and providers as per established protocol or direction to ensure that members are effectively and efficiently managed through the outreach, engagement, and...
-
Program Manager Clinical, Principal
2 months ago
United States, CA, Long Beach, 90802 Blue Shield of California Full timeYour Role The Blue Shield Behavioral Health Clinical Strategy and Programs team works with internal and external business and clinical partners to develop, execute, and evaluate Blue Shield of CA’s strategy for behavioral health and addiction medicine, which we refer to as “Behavioral Health, Re-Imagined.” This Program Manager Clinical, Principal role...