Special Education Academic Advisor
1 month ago
DEPARTMENT: Operations
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
JOB TITLE: Academic Advisors
CLASSIFICATION: Exempt
REPORTS TO: Assistant Director of Academic Advisors
JOB GOAL:
The Academic Advisor provides guidance, support, and customer service to students and families. The Academic Advisor is responsible to analyze, verify, and record external and internal school records and to ensure students are progressing towards grade level promotion and graduation requirements. The Academic Advisor serves as the first point of contact for families and is a key communicator of important school information.
MINIMUM QUALIFICATIONS:
Bachelor's degree
Valid and active Pennsylvania teaching certification
Child Abuse Clearance; Pennsylvania State Police Criminal Record Check and Federal Bureau of Investigation (FBI) Clearance
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide quality customer service and support for all students
Communicate important school information to families via phone and email in a timely manner
Field incoming parent and student calls and respond to emails and voicemails within 24 hours
Advise students on appropriate course selections
Schedule courses and order materials as necessary
Maintain accurate contact logs and academic records for students
Gather all academic records and continuously verify/update academic histories
Plan, organize, and facilitate orientations for new students
Monitor, verify, and gather appropriate information/documentation and process requests for student data and residency changes
Identify student issues, make appropriate referrals, and assist in developing student success plans
Request course extensions for third party courses
Assist Attendance Office and Child Accounting Office as requested
Identify and refer ELL students to the ESL Program Coordinator
Submit IAT requests and provide pertinent information when requested (current grades, benchmark assessment results, and state assessment results)
Track graduation requirements
Track Keystone requirements
Submit course transfer requests
Complete student withdrawals as necessary
Process grade level promotions and retentions
Participate in enrollment events as requested by Director or Assistant Director of Academic Advisors
Schedule students for state assessments and drive student participation
Proctor PSSA and Keystone testing
Participate in at least 2 promotional and/or extracurricular events
Complete official forms and letters: Social Security, medical insurance, car insurance, welfare, etc.
Keep up-to-date regarding all school policies, procedures, and programs in order to assist PA Cyber students and families
Report school eligibility requirements to students home school district as requested
Follow approved procedures for releasing student records
Initiate requests for student technology support and process orders for basic student technology materials
Participate in meetings and assist departments in gathering student information as requested
Perform any additional duties as deemed necessary by the administration
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This job description is only a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additional duties may be assigned as necessary
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