Head of Variable Labor, MassMutual Global Business Services

4 weeks ago

Boston MA United States MassMutual Full time

Summary

The GBS team is responsible for developing, managing and governing MassMutual’s 3rd party labor strategy and any transformation efforts related to 3rd party labor.  It is an exciting time to join the team as we are in the building phase of developing a set of capabilities, processes and tools to ensure 3rd party labor supports our GBS and MassMutual strategies. Additionally, this role is responsible for Supply/Demand planning for our GBS entity including capacity and resource management.  This role will be responsible for implementing the demand, capacity and resource management processes across the GBS while partnering with key stakeholders in HR, Finance, and the business. This role will drive an integrated variable labor strategy for MassMutual that will support leaders in making long-term decisions which will result in a cost effective, high quality and integrated workforce that enables our business. 

Responsibilities

  • Develops, aligns and implements our Variable Labor Strategy and governance to support
  • Support creating the governance mechanism for variable labor planning.
  • Conduct research and analyze workforce trends and projections to inform strategic decision-making.
  • Conduct workforce assessments, develop and deliver comprehensive variable labor plans that support business goals, and address talent shortages.
  • Provide recommendations on current and future variable labor needs and related mitigation strategies.
  • Assists with data views by developing models and scenarios to project requirements based on business goals and objectives.
  • Collect, analyze, and interpret variable labor data to inform staffing decisions to improve operational efficiency.
  • Create and deliver standard and ad hoc reports on key labor metrics.
  • Monitor and report on workforce-related metrics, adjusting strategies as needed.
  • Monitor and evaluate the effectiveness of variable labor initiatives, adjusting as needed.
  • Stay informed about industry trends, best practices, and emerging technologies in variable labor planning
  • Lead the design and implementation of the Demand, Capacity and Resources planning for the GBS to inform our variable labor strategy.
  • Lead the refreshing of standards and procedures.
  • Establish and communicate standards and partner with and influence business/function stakeholders to drive alignment on the forecasting and headcount planning process.
  • Facilitate the transition labor strategies in line with business needs.

Qualifications

  • 10+ years of experience in variable labor management, procurement, finance, or strategy.
  • Bachelor's Degree with Master Degree preferred.
  • Proven experience in variable labor & GBS Supply / Demand management.
  • Understanding of financial planning, analytics, and business operations.
  • Exceptional leader with the ability to interact with senior leadership and motivate global teams and peers.
  • Ability to analyze data and prepare executive level reports and insights.
  • Experience in driving end to end design and change management in a regulated large organization.
  • Hands on experience in writing and managing procedures and standards.
  • Ability to deliver results and on-time delivery of work.
  • Comfort with ambiguity and the ability to adapt to shifting goals and priorities.
  • Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.
  • Effective leader with demonstrated ability to coach and influence peer group in decision making and strategic processes.
  • Global travel less than 20%.

#LI-MC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

  • Head of Variable Labor, MassMutual Global Business Services

    3 weeks ago

    Boston, United States MassMutual Full time

    Summary The GBS team is responsible for developing, managing and governing MassMutual's 3rd party labor strategy and any transformation efforts related to 3rd party labor. It is an exciting time to join the team as we are in the building phase of developing a set of capabilities, processes and tools to ensure 3rd party labor supports our GBS and MassMutual...

  • Head of Variable Labor, MassMutual Global Business Services

    3 weeks ago

    Boston, United States Massachusetts Mutual Life Insurance Company Full time

    SummaryThe GBS team is responsible for developing, managing and governing MassMutual’s 3rd party labor strategy and any transformation efforts related to 3rd party labor.  It is an exciting time to join the team as we are in the building phase of developing a set of capabilities, processes and tools to ensure 3rd party labor supports our GBS and...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    Boston, MA, United States MassMutual Full time

    The Opportunity GBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    BOSTON, United States MassMutual Full time

    The Opportunity GBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and executing...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    Boston, United States MassMutual Full time

    The Opportunity GBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and executing...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    Boston, United States MassMutual Full time

    The OpportunityGBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and executing...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    BOSTON, United States MassMutual Full time

    The OpportunityGBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and executing...

  • Change Readiness Manager, MassMutual Global Business Services

    2 weeks ago

    Boston, United States MassMutual Full time

    The Opportunity GBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and...

  • Head of Process Re-Engineering, MassMutual Global Business Services

    2 weeks ago

    Boston, United States MassMutual Full time

    We are seeking an experienced and dynamic Leader of Process Re-engineering to lead our efforts in optimizing and re-engineering processes as a capability within our Global Business Services (GBS) organization. This is an impactful leadership role responsible for driving operational efficiency, effectiveness, and innovation within the GBS. This individual...

  • Head of Process Re-Engineering, MassMutual Global Business Services

    2 weeks ago

    BOSTON, United States MassMutual Full time

    We are seeking an experienced and dynamic Leader of Process Re-engineering to lead our efforts in optimizing and re-engineering processes as a capability within our Global Business Services (GBS) organization. This is an impactful leadership role responsible for driving operational efficiency, effectiveness, and innovation within the GBS. This individual...

  • Head of Process Re-Engineering, MassMutual Global Business Services

    2 weeks ago

    BOSTON, United States MassMutual Full time

    We are seeking an experienced and dynamic Leader of Process Re-engineering to lead our efforts in optimizing and re-engineering processes as a capability within our Global Business Services (GBS) organization. This is an impactful leadership role responsible for driving operational efficiency, effectiveness, and innovation within the GBS. This individual...

  • Head of Variable Annuity Pricing

    2 weeks ago

    BOSTON, United States MassMutual Full time

    The OpportunityAs Head of Variable Annuity Pricing you will play a key role in helping MassMutual responsibly grow our variable annuity business. The annuity organization will rely on you to be a financial steward of the business, ensuring sound pricing decisions are made. As Head of Variable Annuity Pricing, you will lead a team with responsibility for...

  • Head of Variable Annuity Pricing

    2 weeks ago

    Springfield, MA, United States MassMutual Full time

    The Opportunity As Head of Variable Annuity Pricing you will play a key role in helping MassMutual responsibly grow our variable annuity business. The annuity organization will rely on you to be a financial steward of the business, ensuring sound pricing decisions are made. As Head of Variable Annuity Pricing, you will lead a team with responsibility for...

  • Head of MassMutual Strategic Distributors

    5 days ago

    Boston, Massachusetts, United States MassMutual Careers Full time

    The Head of MMSD Life/DI will be a member of the senior leadership team of MassMutual and responsible for U.S. retail life insurance and DI distribution in the third-party market. They will be a critical leader to help drive forward MassMutual's strategy to expand distribution to get to more people where they are. This leader will establish the overall...

  • Head of Process Re-Engineering, MassMutual Global Business Services

    2 weeks ago

    Boston, United States MassMutual Full time

    We are seeking an experienced and dynamic Leader of Process Re-engineering to lead our efforts in optimizing and re-engineering processes as a capability within our Global Business Services (GBS) organization. This is an impactful leadership role responsible for driving operational efficiency, effectiveness, and innovation within the GBS. This individual...

  • Head of MassMutual Strategic Distributors

    4 days ago

    Boston, United States MassMutual Careers Full time

    The Head of MMSD Life/DI will be a member of the senior leadership team of MassMutual and responsible for U.S. retail life insurance and DI distribution in the third-party market.They will be a critical leader to help drive forward MassMutual’s strategy to expand distribution to get to more people where they are.This leader will establish the overall...

  • Head of Process Re-Engineering, Global Business Services

    4 days ago

    Boston, Massachusetts, United States MassMutual Full time

    We are seeking an experienced and dynamic Leader of Process Re-engineering to lead our efforts in optimizing and re-engineering processes as a capability within our Global Business Services (GBS) organization. This is an impactful leadership role responsible for driving operational efficiency, effectiveness, and innovation within the GBS. This individual...

  • Head of Institutional Solutions Strategic Finance

    2 weeks ago

    Boston, MA, United States MassMutual Full time

    ABOUT CORPORATE FINANCE: At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. As a member of Corporate Finance, you’ll have an opportunity to join an engaged team of professionals who provide high-quality...

  • Head of Private Wealth Consulting

    4 days ago

    Boston, MA, United States MassMutual Full time

    For more than two decades, MassMutual Private Wealth & Trust Company, has provided complex investment, fiduciary, trust, and concierge service capabilities designed to position MassMutual in the private wealth market. The business’ objective is to attract and retain financial advisors and their high net-worth clients by offering private client solutions...

  • Head of MassMutual Financial Advisors

    2 weeks ago

    Boston, MA, United States MassMutual Full time

    ABOUT CORPORATE FINANCE: At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers.  As a member of Corporate Finance, you’ll have an opportunity to join an engaged team of professionals who provide high-quality...