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Store Trainer

2 months ago

San Francisco CA United States Whole Foods Market Full time
The Store Trainer fosters high engagement, productivity, and retention of New Members by organizing and delivering quality training experiences throughout the store. This includes delivering and supporting key elements of the New Member Connections program, Retail Ops training initiatives, and Operational Learning Pathways. Additionally, Store Trainers complete Section 2 of Form I-9 on a New Member’s hire date and help coordinate the efforts of team-based trainers. Store Trainers provide Team Trainers with consistent direction and support, guiding their training efforts more effectively.

PRINCIPAL DUTIES

DUTIES APPLYING TO STORE TRAINER

  • Coordinates with Store Leadership, Team Leadership, Team Trainers, and Team Member Services Generalist to schedule New Member training during the first four shifts.
  • Welcomes New Members on hire date, completes Section 2 of Form I-9, and communicates New Member Connections training priorities.
  • Ensures each New Member’s connection to Whole Foods Market’s purpose, culture, quality differentiators, and operational standards is achieved in a timely manner through the organization and delivery of the New Member Connections program including Welcome Tour, Culture Connections, and Career Connections.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems, regularly communicating status toward completion with leadership and Team Trainers.
  • Works with Store Leadership, Team Leadership, and Team Trainers to maintain a minimum of 95% on time completion of all New Member Connections, Operational Learning Pathways, and compliance training to ensure to ensure New Members have the knowledge, skills, and abilities to succeed.
  • Supports Store Leadership, Team Leadership, and the Team Member Services Generalist in publicizing Career Development leadership programs, and supporting enrollment, completion, and placement of program graduates.
  • Monitors and acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Consistently models and demonstrates proper care, use, and maintenance of all team equipment and PPE.
  • Trains on customer service standards (reinforcing regional service standards) and actively provides timely on-the-job coaching.
  • Trains on new products, differentiators, and sales tactics.
  • Supports Good Organics training in partnership with Store Leadership, Team Leadership, and Team Trainers.
  • Schedules and leads in store Team Trainer meetings.
  • Guides Team Trainers through onboarding into their role and completion of the Team Trainer Operational Learning Pathway and Team Trainer Certification.
  • Cross-trained in all departments to support operational training and to serve as a "floater" to support teams as needed during holidays and staffing shortages, including providing temporary Team Trainer coverage when a Team Trainer role is vacant.
  • Coordinates cross-training efforts throughout the store, strengthening coverage and career pathing opportunities in partnership with Store and Team Leadership.
  • Becomes a Certified Food Manager and Alcohol Server Proctor to assist store in Team Member certifications when virtual proctor options are not available.
  • Mentors Team Members and Team Trainers to reach full potential and enhance customer and Team Member experience.
  • Serves as the Store Culture Champion Ambassador or supports the Store Culture Champion Ambassador.
  • Note for multi-unit Store Trainers: For multi-unit Store Trainers, locations are considered the regular work location. Multi-unit Store Trainers are expected to work at a single work location during each scheduled shift.

PRINCIPAL SKILLS

SKILLS APPLYING TO STORE TRAINER

  • Strong facilitation/speaking capability with small and large groups.
  • Ability to train through demonstration and feedback.
  • Can coach and motivate high performance in a constructive, positive manner.
  • Self-motivated, driven, and solution-oriented
  • Ability to consult and influence without direct authority
  • General computer skills and basic knowledge of software applications (MS Office Suite).
  • Working knowledge of Whole Foods Market’s learning systems (Cornerstone OnDemand/Inkling).
  • Achieves and maintains State Food Safety Proctor certification and proctors Food Safety exams for location, as needed.

DUTIES APPLYING TO ALL POSITIONS

  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s uniform policy; works all scheduled shifts and attends required training and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market’s cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.

SKILLS APPLYING TO ALL POSITIONS

  • Strong communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for high-quality foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market’s quality goals.

EXPERIENCE

  • 12 months of Whole Foods Market experience.
  • Recommend at least 6 months experience as Team Trainer (or equivalent retail training or leadership experience).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.