Digital Program Manager

3 months ago

BJ's Club Support Center Marlborough MA, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Duties and Responsibilities

  • Establish and drive the strategy and vision for ship to home & returns. Accountability for the prioritization of key initiatives to drive the program and the cross-functional coordination necessary to drive that business to success.
  • Identification of the key program KPIs and initiatives and communication of the program P&L and KPI performance to senior leadership and other stakeholders.
  • Proactively identify opportunities that drive KPIs, sales, margin and membership; or identify gaps in the current program offerings that could drive business value.
  • Create and maintain the overall program plan, milestones and delivery schedule
  • Generate new program ideas and research/analyze their feasibility and business impact; properly prioritizing the new program initiatives that drive the most value. 
  • Development of the Program Roadmap and driving the cross functional coordination for all key initiatives identified within the roadmap.
  • Bring a creative approach to managing your business (program) and to communications. Design and create business documents and communication methods that are highly efficient, visual, and brief
  • Orchestrate resources from multiple departments (Ecommerce Operations, Product Management, Merchandising, Digital Experience, Club Operations, IT and other cross functional partners) with clear and concise project schedules.
  • Vendor relationship management and coordination of 3rd party vendor and offshore resources needed to drive the program to success.
  • Manage all areas of the program: business, creative, marketing and technical

Qualifications

Education / Degree

  • A Bachelor's Degree in Business, Technology or a related discipline; or equivalent experience

Experience

  • At least 3+ years of business/program management experience in aggressive fast paced ecommerce environments
  • Expertise with using data to monitor the business, identify opportunities and drive decisions.
  • Ability to influence and drive change with a proven track record of driving results 
  • Excellent written and spoken communication skills is a must, including the ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (executives, senior management, stakeholders, team members, etc.) 
  • Experience in vendor selection and management of third-party partners
  • Experience in home delivery, including small and large parcel shipping & returns 
  • Excellent organizational, coordination, presentation, communication and customer service skills  
  • Experience communicating verbally and in writing across functions, teams and organizational hierarchies. 

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $74,500.00.

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