Managing Director, Member Services

17 hours ago


Washington DC United States The Moran Company Full time

Managing Director, Member Services
International City/County Management Association
Washington, D.C.
(Remote/Hybrid Position)

The Moran Company is pleased to partner with The International City/County Management Association (ICMA) to conduct a national search for the organization's Managing Director, Member Services.

ICMA is the leading organization of local government professionals dedicated to creating and sustaining thriving communities throughout the world. Founded in 1914, ICMA is directed by its mission to advance professional local government through leadership, management, innovation, and ethics, serving more than 14,000 members - professional city, town, and county managers.

The Managing Director, Member Services reports to the CEO/Executive Director and manages a professional staff of 18. This role is responsible for implementing strategies to ensure global membership growth and retention, managing ICMA awards programs, and overseeing ICMA’s Ethics Program.

Key responsibilities include:

  1. Developing and implementing strategies to design and deliver services and benefits for all segments of ICMA’s membership.
  2. Responsible for the growth and retention of members and increasing the value proposition of ICMA membership.
  3. Oversight of a variety of membership programs.
  4. Traveling up to 20% of the time, nationally and internationally.

Qualified candidates will have a master’s degree in public administration, public policy, business administration, or related discipline, plus 8 or more years’ progressive leadership experience in association management, especially for membership organizations, or in local government management at a senior level.

The salary range for this position is $170,000 to $180,000, DOQ. ICMA offers medical, dental and vision insurance, life insurance, long-term disability insurance, PTO, and a 403(b) retirement plan.

To apply, submit a cover letter and resume to Sheryl Sereda, The Moran Company, through our secure online portal. The resume should be chronological and include all professional education and experience, dates of employment (month and year), position/title, and organization names.

To view the full Position Profile and APPLY NOW, copy and paste:

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