Community Banking Supervisor

1 day ago

PA United States ACNB Corporation Full time
Experienced Community Banking Supervisor /Head Teller

Full-Time Admin Support Worker Dillsburg Office, Dillsburg, PA, US

2 days ago Requisition ID: 2124

Come join our team

Founded in 1857, we are a highly successful community bank where collaboration and teamwork are key values and where we like to say “we don't just offer jobs, we offer careers”

OVERVIEW:

Our Community Banking Supervisors provide exceptional customer service to our valued customers by overseeing staff and processing customer banking transactions and providing superior service and support.

KEY RESPONSIBILITIES:

  • Supervises the Community Banking Associate team to provide efficient and accurate transaction processing and exceptional customer service experiences.
  • Ensures that the Community Banking Associate team participates in meeting office goals by identifying sales opportunities and making referrals to the appropriate community banking employee.
  • Leads by example to build relationships and provide a high level of customer service, effectively asking questions to identify needs to expand relationships with customers.
  • Coaches and mentors the Community Banking Associate team to achieve performance expectations.
  • Monitors Community Banking Associate balancing and provides coaching to improve performance and understanding as needed.
  • Ensures that the Community Banking Associate team is adhering to the Community Banking Performance Standards and that office controls, security procedures, and audit and regulatory requirements are continuously followed.
  • Effectively handles customer problems and service deficiencies related to the Community Banking Associate area, ensuring that resolution and follow-up are completed in an accurate and timely manner.
  • Ensures the coordination of work, making certain that the work of the Community Banking Associate team is coordinated with other positions in the office, with centralized operations personnel, and other departments.
  • Directly supervises and leads a team of assigned employees.

QUALIFICATIONS:

Required:

  • A high school diploma or GED.
  • Two or more years’ experience as a community banking supervisor, or equivalent experience in another position.
  • Demonstrates an advanced understanding of community banking administrative and operational functions.
  • Demonstrates above-average management and leadership skills.
  • Proficient interpersonal relations, communicative, and customer service skills.
  • Proficient reading, writing, grammar, analytical, and mathematics skills.

Preferred:

  • A thorough knowledge of the Community Banking Associate functions, bank operating policies and procedures, and pertinent banking regulations.
  • Proven sales skills.
  • Basic computer skills, including a working knowledge of Microsoft Word, Excel, Outlook, and the Internet.

ACNB Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.

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