IT Technician III

3 weeks ago

Englewood CO United States Dish Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network---.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

The IT Technician position works 100% onsite and handles all technical related incidents/escalations reported by our dynamic employee workforce and is responsible for troubleshooting, solving complex issues, and providing exceptional customer support within standard and non-standard use cases. The ideal candidate will possess a strong understanding of IT infrastructure and operations best practices, including network infrastructure, Wireless/LAN connections, VPN, proxy/firewalls methodologies, OS upgrades/patching, printers and end-user computer hardware/software.

Key Responsibilities
  • Troubleshoot a variety of technical issues as it relates to employee job-functions including software, hardware, networking - with strong problem-solving ability such as: active listening, analysis, research, creativity, communication, dependability, decision making, team building, and can determine necessary handoffs for help/ escalation
  • Assist employees with the enrollment, installation, configuration, recovery and ongoing usability of hardware and software
  • Provide a complete "one-contact resolution" mindset for both generic "how to" questions and complex technical issues mostly in person, but occasionally through use of phone or video chat if necessary
  • Supports device operating system upgrades/patching to ensure enterprise system integrity and works with end-users to ensure critical application availability
  • Demonstrate expert-level knowledge supporting Windows 10/11, macOS, Google Workspace, Active Directory, iOS, Android, MS Office
  • While installing hardware and/or troubleshooting issues, physical responsibilities include, but not limited to, frequent use of hands, sitting and/or standing continuously for extended periods of time, accessing hard to reach spaces, lifting up to 50lbs
  • Cultivate strong cross-functional relationships within IT, other internal business partners, outside vendors, and executive teams
  • Perform regular audits that involve data, system controls/access, and security of all IT assets
  • Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments
  • Creation of both written and verbal communication that includes, but not limited to: e-mail, procedural documents, processes, reports and presentations to a variety of audiences
  • Lead and/or coordinate large group activities in the form of training, face-to-face or virtual meetings
    Skills, Experience and Requirements

    Education and Experience:
    • Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
    • 2+ years experience supporting infrastructure operations in an enterprise environment and seen as the go-to expert in an area of specialization

      Skills and Qualifications:
      • Team player who has the ability to work effectively with all levels of the organization
      • Highly-developed analytical, problem solving, and project management skills
      • Excellent written and verbal communication skills including presentation and interpersonal skills
      • Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results
      • Self-motivated with a strong desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause; can work independently with minimal supervision and also collaboratively with team members
      • Ability to create and maintain process various documentation/procedures for internal team, support team, end users, and executive leadership
      • Ability to read, analyze and interpret general business/technical forums, industry news, and technical procedures
      • Ability to prioritize, organize, meet deadlines and target completion dates
        Salary Ranges

        Compensation: $54,650.00/Year - $65,000.00/Year
        Benefits

        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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