Branch Manager I

3 days ago

Town Of Clifton Park NY United States Trustco Bank Full time

Job Title: Branch Manager I

Reports to: Branch Administration

FLSA Status: Non-Exempt

Salary Grade: NE18

Supervisory Responsibility: Yes

SUMMARY:

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the head teller or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. Opportunities to earn bonuses.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors.

  • Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
  • Implements and administers new products or programs including sales promotion and incentive programs, encourages staff member participation to stimulate new growth.
  • Originates residential mortgage applications.
  • Makes recommendations on the following issues which are given particular weight; recruiting, hiring, assigning jobs, promotions, performance appraisals, salary decisions, counseling, disciplines, and terminations.
  • Provides training in bank policies and procedures; conducts regular staff meetings.
  • Maintains prescribed security controls to protect against criminal and fraudulent activity and unnecessary risk and exposure.
  • Maintains communications between the branch and management through regular reporting and attending staff meetings.
  • Knows all features and benefits of bank's products, programs and services.
  • Supervises Assistant Manager, Head Teller and Tellers.
  • Provides quality customer service through personal contact with customers and prospects in adherence with company policy.
  • Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
  • Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
  • Works to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
  • Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

REQUIRED EDUCATION/EXPERIENCE:

  • High School Diploma or equivalent education or experience.
  • Supervisory experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well organized with the ability to manage multiple tasks.
  • Ability to work well in small groups.

PREFERRED EDUCATION/EXPERIENCE:

  • Bachelor's degree
  • Previous banking experience.

POSITION TYPE/EXPECTED HOURS:

This is a full time position. Work hours are scheduled around the following branch hours:

Monday 9:00am - 5:00pm
Tuesday 9:00am - 3:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
Sunday Closed

Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch. Evening and weekend work may be required as job duties demand.

TRAVEL:

Occasionally upon request.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift 10 to 20 lbs.
  • Must be able to stand for long periods of time.
  • Must have dexterity to handle money.
  • Must use hands to operate office machines.
  • Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

  • Hiring, placement, upgrading, transfer, demotion or promotion
  • Recruitment, advertising or solicitation for employment
  • Treatment during employment
  • Rates of pay or other forms of compensation
  • Selection for training, including apprenticeship
  • Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

#J-18808-Ljbffr

  • Citizens Branch Manager

    1 week ago

    Colebrook, NH, United States Citizens Full time

    DescriptionAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Citizens Branch Manager

    4 days ago

    Norristown, PA, United States Citizens Full time

    DescriptionAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Branch Banking Client Consultant I

    3 weeks ago

    West Bloomfield Town, MI, United States Flagstar Bank Full time

    A Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining...

  • Branch Manager

    4 weeks ago

    San Antonio, TX, United States Questpro Full time

    Like working independently? Running your show? Well…I have the perfect position for you!!!A well-established Personal Lines Agency is looking for a Branch Manager (representative) to manage and conduct all aspects of the branch, including insurance sales, policy services, and policyholder interactions.Looking For The Following QualificationsCurrent and...

  • Branch Banking Client Consultant I

    1 month ago

    Comstock Park, MI, United States Flagstar Bank Full time

    A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial...

  • Branch Manager

    1 month ago

    Rochester, NY, United States Heritage-Crystal Clean, LLC Full time

    Lead the Way as a Branch Manager with Crystal Clean! Are you a driven, strategic leader ready to make a significant impact in the environmental services industry? Crystal Clean (CC), a top-tier player in environmental waste management, is seeking a dynamic Branch Manager to oversee our growing operations. This is your opportunity to lead a dedicated team,...

  • Branch Manager

    3 weeks ago

    Henrietta, NY, United States Heritage-Crystal Clean, LLC Full time

    Lead the Way as a Branch Manager with Crystal Clean! Are you a driven, strategic leader ready to make a significant impact in the environmental services industry? Crystal Clean (CC), a top-tier player in environmental waste management, is seeking a dynamic Branch Manager to oversee our growing operations. This is your opportunity to lead a dedicated team,...

  • Branch Manager

    3 weeks ago

    Henrietta, NY, United States Heritage-Crystal Clean, LLC Full time

    Lead the Way as a Branch Manager with Crystal Clean! Are you a driven, strategic leader ready to make a significant impact in the environmental services industry? Crystal Clean (CC), a top-tier player in environmental waste management, is seeking a dynamic Branch Manager to oversee our growing operations. This is your opportunity to lead a dedicated team,...

  • Assistant Branch Manager

    3 weeks ago

    Albany, NY, United States Fusco Personnel Inc. Full time

    Assistant Branch Manager Want to apply Read all the information about this position below, then hit the apply button. Albany, NY Fusco Personnel is actively recruiting for an Assistant Branch Manager to join our client in the Capital Region, NY area. This is a full-time, direct hire opportunity. Duties & Responsibilities Manages branch in the absence of...

  • Branch Banking Client Consultant I

    3 weeks ago

    Comstock Park, MI, United States Flagstar Bank Full time

    A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial...

  • Branch Manager

    3 months ago

    United States, TX, College Station Hertz Full time

    The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility...

  • Branch Manager

    1 month ago

    Glenwood, MN, United States Magnifi Financial Credit Union Full time

    POSITION SUMMARYIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Oversees branch organizational, financial, operational, service and growth plans and staff to ensure branch success and become members’ primary financial institution of choice. Expands existing business...

  • Branch Manager

    4 weeks ago

    Forest Park, United States United Rentals Full time

    Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As Branch Manager at United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in various roles,...

  • Branch Manager

    4 days ago

    Manassas, VA, United States United Rentals, Inc. Full time

    Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As Branch Manager at United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in...

  • Assistant Branch Manager

    2 months ago

    Syracuse, NY, United States Orion Talent Full time

    Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for Assistant Branch Manager positions with a wholesale cash and carry foodservice supplier, serving independent foodservice operators, consisting primarily of caterers, pizzerias, restaurants, and delicatessens. Position...

  • Assistant Branch Manager

    3 weeks ago

    New York, NY, United States Michael Page Full time

    The Assistant Branch Manager will play a pivotal role in the overall success of their branch. They will be ensuring day-to-day operations are completed as necessary, optimizing customer experience, and enhancing team performance. Client DetailsA highly-reputable community bank local to the New York area. DescriptionBranch Operations Management:Oversee daily...

  • Assistant Branch Manager I-II

    2 months ago

    Woodinville, WA, United States Banner Bank Full time

    Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital...

  • Bank Branch Manager

    4 weeks ago

    Lansdowne, PA, United States ESSA Bank and Trust Full time

    *ESSA Bank & Trust has an immediate opening for an enthusiastic, goal-oriented, experienced Bank Branch Manager in Lansdowne, PA. As a Branch Manager you are responsible for leading the branch team to ensure an outstanding customer service experience for our customers and bank colleagues. As a leader of the branch, you will be coaching, motivating, and...

  • Branch Banking Client Consultant I

    3 weeks ago

    Scottsdale, AZ, United States Flagstar Bank Full time

    A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial...

  • Bank Branch Manager

    4 weeks ago

    Lansdowne, PA, United States ESSA Bank and Trust Full time

    *ESSA Bank & Trust has an immediate opening for an enthusiastic, goal-oriented, experienced Bank Branch Manager in Lansdowne, PA. As a Branch Manager you are responsible for leading the branch team to ensure an outstanding customer service experience for our customers and bank colleagues. As a leader of the branch, you will be coaching, motivating, and...