Operations Coordinator

About Us:

5th Element Media is a dynamic, forward-thinking marketing and media company based in Southern California, recently recognized as the preferred marketing partner for a leading franchise ranked among the top 500 franchises in the U.S. We specialize in a comprehensive suite of services, including social media and ad management, lead generation, recruitment, full-scale media production, and developing complete, customized marketing strategies for our clients. Our focus is on delivering unmatched value to franchisees and entrepreneurs by building media strategies that amplify their growth and success. At 5th Element Media, we’re constantly evolving and pushing the boundaries of media, marketing, and analytics, making us a trusted name for clients nationwide.

About the Role:

We are looking for an Operations Coordinator to work alongside our CEO and team, serving as the essential link between our leadership and staff. This role is essential to ensuring that the day-to-day operations of 5th Element Media run smoothly, efficiently, and cohesively. As our Operations Coordinator, you will not only be the primary support for our CEO but also the “glue” that holds together our team’s efforts, communications, and processes.

This role requires a deep understanding of 5th Element’s ecosystem, including our software, procedures, relationships with clients and partners, and the various roles and responsibilities across the organization. You will act as a vital point of contact for clients, assist with onboarding, track and organize team tasks, manage the distribution of responsibilities, and ensure that all projects are moving forward on schedule. You’ll be empowered to shape this role around your strengths and insights, making it uniquely your own as you evolve with the company.

Key Responsibilities:

1. Client Communication & Support: Serve as a primary point of contact for clients, helping them through onboarding processes, managing inquiries, and providing clear, positive communication that reflects 5th Element’s values.
2. Executive Support: Provide direct support to the CEO, managing emails, calendar scheduling, and helping prioritize daily tasks and projects.
3. Team Coordination: Act as the primary link between the CEO and staff, ensuring smooth communication and collaboration across all departments. Assist team members in organizing tasks, setting timelines, and staying on track with deliverables.
4. Operational Oversight: Maintain an understanding of 5th Element’s workflows, procedures, and goals. Oversee daily operations to ensure that processes are running efficiently and deadlines are met.
5. Project & Task Management: Track ongoing projects, monitor task completion, and ensure team members are aware of priorities and deadlines. Take ownership of organizing team workflows to optimize productivity.
6. Process Improvement: Identify opportunities for operational improvements. Suggest and implement new procedures, automation tools, or strategies that can streamline workflows and enhance team efficiency.
7. Document & Data Management: Organize and maintain important documents, meeting notes, project files, and client information in shared systems. Keep the team informed with regular updates and summaries on project progress and client needs.
8. Event & Meeting Coordination: Plan and coordinate internal meetings, off-site events, team check-ins, and client meetings. Take detailed meeting notes and follow up on action items.
9. Administrative Tasks: Handle general administrative duties as they arise, such as ordering merchandise, arranging client gifts, assisting with recruitment efforts, and more.
10. Adaptability in a Fast-Paced Environment: Embrace a dynamic workload, where every day brings new challenges and projects, requiring flexibility, forward-thinking, and exceptional problem-solving skills.

Qualifications:

• Experience in Operations or Coordination: 2+ years of experience in a similar role, with demonstrated success in supporting executives, managing operations, or coordinating across teams.
• Advanced Technical Skills: Proficient with a wide range of software and tools, including Google Workspace, Slack, and project management platforms. Comfort with technology and a desire to leverage it for productivity is a must.
• Exceptional Communication Skills: Strong verbal and written communication abilities, with a friendly, upbeat, and professional tone. Ability to connect with clients, partners, and team members alike, setting a positive example and embodying the face of 5th Element.
• Detail-Oriented & Highly Organized: Outstanding attention to detail with a knack for organizing tasks, managing priorities, and keeping others on track.
• Strong Critical & Forward-Thinking Abilities: Demonstrates critical thinking, a proactive approach to problem-solving, and the ability to anticipate needs before they arise.
• Local to Murrieta/Temecula Area: Able to transition to hybrid work in 2025, with the ability to work in-person at our future office in the Murrieta/Temecula area.
• Adaptable and Growth-Oriented: Thrives in a fast-paced environment with varied tasks and a commitment to personal and professional growth.

Requirements:

To thrive in this role, candidates must have access to essential tools and equipment to support a productive and effective remote work environment. Here’s what we require:

• High-Quality Computer: A reliable computer that can handle data analysis, ad management, and multiple applications smoothly.
• Good Quality Webcam and Microphone: Clear video and audio are essential for team calls and client meetings.
• Reliable, High-Speed Internet Connection: A strong, stable internet connection to support uninterrupted remote work and seamless participation in video calls.
• Quiet, Professional Workspace: A dedicated, quiet workspace where you can focus and participate in meetings without distractions.

Benefits:

At 5th Element Media, we value our team members and believe in supporting their well-being and growth. As a small, ambitious company, we offer meaningful benefits that reflect our commitment to creating a positive work environment. Here’s what you can expect:

• Competitive Hourly Wage: Starting at $25 per hour, with performance-based reviews and opportunities for raises based on individual and company achievements.
• Paid Time Off (PTO): One week of paid time off annually to recharge and enjoy time for personal passions.
• Professional Development: Access to training and development opportunities in areas relevant to your role, supporting your continuous learning and growth.
• Collaborative, Fast-Paced Culture: Work within a tight-knit, highly collaborative team where your contributions make an impact, and every day brings new opportunities.
• Flexible Work Environment: Remote work initially, with a transition to hybrid in 2025, offering flexibility with a balance between remote and in-office time.
• Resource Support: Access to any software or hardware you need to enhance your work or advance our team’s goals.

How to Apply:

If you’re excited to join a team that values innovation, collaboration, and growth, we’d love to hear from you Please submit the following:

• Resume detailing relevant experience
• Portfolio of work (if applicable)
• References
• A brief introduction about yourself, sharing what excites you about the opportunity

Please send all materials to careers@5them.com.