GSOC Supervisor

Global Security Operations Center (GSOC) Supervisor

Location: San Jose, CA (Grave Shift - 2200-0630)

Role Overview

We are seeking an experienced and detail-oriented GSOC Supervisor to lead and oversee our Global Security Operations Center, driving service excellence and ensuring the safety of both personnel and assets worldwide. The ideal candidate will bring corporate experience, a deep understanding of GSOC operations, and proven leadership in managing security incidents, operational tactics, and crisis management workflows.

Key Responsibilities

• Leadership & Team Development: Oversee GSOC staff, ensuring optimal performance through effective time management, training, and team development. Provide leadership for managing regional considerations and operational tactics to maintain security standards globally.
• Service Delivery & Collaboration: Collaborate with various teams, including Human Resources, Legal, Networking, and Facilities, to ensure cohesive and effective security operations. A deep understanding of the role of Global Safety & Security in these partnerships is essential.
• Operational Oversight: Drive service level agreements (SLAs) and key performance indicators (KPIs) across functions such as alarm management, case management, and geopolitical risk assessments. Ensure that all staff adhere to program initiatives and standards.
• Crisis Management & Geopolitical Risk Assessment: Lead and support the Crisis Management Team during high-impact events, including natural disasters, misconduct cases, travel-related incidents, and emergency response. Monitor and address potential security incidents and compliance issues both domestically and internationally.
• Incident Management & Reporting: Conduct investigations, compile formal reports, and provide recommendations to senior Corporate Security Management. Ensure proper monitoring and escalation of security incidents, utilizing physical security access control systems and appropriate workflows.

Qualifications

• Corporate Experience (3-5 Years): Previous experience in corporate environments where managing diverse workloads, pressures, and internal partnerships is critical.
• GSOC Expertise: A solid understanding of GSOC operations and the ability to manage the workload, nuances, and demands of supporting a global security program.
• Service Level & KPI Management: Demonstrated experience driving SLAs and KPIs, ensuring adherence to program standards across security functions.
• Crisis Management Proficiency: Proven experience supporting geopolitical risk assessments and managing crisis workflows in high-impact situations.
• Physical Security Systems Knowledge: Familiarity with various access control systems and their use in managing and escalating security incidents.
• Reporting & Investigation: Expertise in conducting thorough investigations, compiling reports, and providing actionable insights to senior management.

Salary & Benefits:

• Salary: $40.00/hour

What we offer:Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options

• Sick Days - 1 hour accrued every 30 hours worked
• Paid Time Off
• Paid Family Leave- up to 12 weeks a year in accordance with State law
• Paid Weekly
• Telemedicine - Virtual Medical Care
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel, & More
• Employee Assistance Program & So Much More

Why Join Us?

At Securitas, we offer a unique opportunity to contribute to the safety and security of a global organization. If you are a dedicated security professional with the experience and expertise required to excel in this fast-paced, dynamic role, we encourage you to apply.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

If you are passionate about event management, detail-oriented, and share our commitment to safety, we invite you to apply today to become a part of the Securitas team.

EOE/M/F/Vet/Disabilities

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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