Internal QA Review Lead

3 weeks ago

Raleigh NC United States Genworth Full time

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

 

We’re looking for an Internal QA Review Lead in Raleigh, NC or Remote (US) to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for managing workflow, ensuring the accuracy and consistency of audit findings and identifying training opportunities for QA team members. You will support QA’s goal of providing timely, accurate, thorough and actionable feedback to internal and external customers. This is an individual contributor role, reporting to the Internal QA Manager.

LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule or Remote (US)

YOUR RESPONSIBILITIES

Manage Internal QA audit processes

  • Manage team workflow ensuring internal and external SLAs are met

  • Provide second level review on auditor error findings to ensure accuracy and consistency; provide feedback to Auditors as needed to improve decision quality

  • Use expert knowledge to employ loan level discretion

  • Lead the feedback process to internal and external partners.  Review Ops Manager error responses for any monthly escalation meetings; act as back-up to Team Manager to lead meetings, as required

  • Identify and implement opportunities to drive productivity and expand capacity through process enhancements

  • Perform Ad Hoc request for internal and external documentation review or reporting

  • Ability to audit MI files for accuracy as volume dictates

Communication

  • Ability to communicate difficult messages to Operations Leaders and Teams, and instill confidence in our QA processes

  • Ability to effectively build relationships with and influence multiple Operations functions

  • Identify audit trends, training opportunities and MI/CS guideline clarifications to the appropriate business function for collaborative action plan development

  • Act as QA subject matter expert for Fannie/Freddie audits

  • Act as resource for Auditors to answer complex loan scenario questions

Internal QA Processes and SOPs

  • Lead projects, as required

  • Development and maintain Internal Team SOPs; Underwriting, Investigations and YCC.

  • Update/Maintain company-wide potential red flag resource document based on identified fraud trends

  • Conduct training of new audit

  • Ability to supply concise, condensed narrative when presenting a loan decision recommendation to Investigation committee

YOUR QUALIFICATIONS

  • 10+ years of Underwriting experience

  • Ability to work independently with minimal direction

  • Exhibit strong oral and written communication skills

  • Strong analytical, research, and organization skills

  • Must possess effective critical thinking skills

  • Excellent interpersonal skills

  • Strong Process oriented mindset

  • Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, etc.)

  • General computer proficiency

  • Working knowledge or ability to quickly learn multiple Enact Internal Systems

  • Working knowledge of Loan Prospector, Desktop Underwriter, other automated underwriting system

PREFERRED QUALIFICATIONS

  • Bachelor's Degree or equivalent

  • Previous Mortgage QC Experience

  • Advanced skills with Microsoft Excel

  • Ability to travel, occasionally, depending on business needs

COMPANY
Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

WHY WORK AT ENACT
 

We bring innovative thinking to the situations at hand

We seek out and incorporate diverse views to strengthen our outcomes

We work on challenging and rewarding projects

We offer competitive benefits:

  • Hybrid work schedule (shared in-office days Tues/Wed/Thurs)

  • Generous Time Off

  • 40 Hours of Volunteer Time Off

  • Tuition Reimbursement and Student Loan Repayment

  • Paid Family Leave and Flexible Spending Accounts

  • 401k with up to 5% employer match

  • Fitness and Emotional Wellness Reimbursements

ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $83,500 up to the maximum of $150,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

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