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Salesforce Consultant - Strategic Support, NonprofitFull Time | Minneapolis, MN, US
5 days ago | Requisition ID: 1122
Salary Range: $70,000.00 To $90,000.00 Annually
Company OverviewRedpath Consulting Group, established in 2008, is a Salesforce partner providing cloud solutions and strategies to clients of all sizes. We strive to create long-term relationships with clients by providing unparalleled customer service and technical ability. We provide an open, fast-paced, and highly collaborative working environment.
Role OverviewThe Salesforce Consultant will work with other Salesforce consultants, developers, project/engagement managers, and architects through their work on the Strategic Support team. This is a customer-facing role responsible for capturing and documenting requirements and specifications to design and build custom solutions. The Consultant will primarily work on client strategic support projects and small projects under 200 hours with the potential to flex into larger projects.
Location preference is Twin Cities, but open to the right remote candidate.
Who We Seek:- Curious, life-long learners: You explore new ideas and perspectives and ask great questions to continuously develop and hone your skill set.
- Team-oriented collaborators: You thrive in a tightly-knit working environment, engaging your teammates and challenging the status quo.
- Proactive problem solvers: You are motivated by a challenge and seek to understand before leading with solutions, finding comfort in ambiguity.
- Driven and passionate entrepreneurs: You have a positive attitude and an insatiable fire to elevate those around you, relishing in a high-performing environment.
- Maintain minimum level of billable utilization as determined by Redpath leadership.
- Design and build solutions.
- Capture and analyze business requirements, translating those into solution options and effectively communicating back to the client.
- Recommend and collaborate with clients on user acceptance testing strategies.
- Conduct function and system integration testing.
- Implement and customize client Salesforce solution projects involving Nonprofit Cloud, NPSP, Sales Cloud, Service Cloud, Experience Cloud.
- Work with client management, SMEs, and IT personnel to complete Salesforce support tasks as required.
- Apply a general understanding of business operations ideally focused on Nonprofit Fundraising, Grants Management, Program Management, and Case Management.
- Work under general direction and independently to determine and develop approaches to solutions.
- Respond to a variety of questions and concerns from stakeholders and communicate the status of requests; document findings and actions.
- Provide support to current Redpath clients within agreed upon service levels.
- Effectively build and maintain relationships with current clients.
- Provide excellent customer service to ensure client success and meet client satisfaction survey expectations.
- Maintain clear and consistent communication with clients throughout the duration of the engagement.
- Consistently close projects on time and on budget with little intervention from management.
- Strong desire for Salesforce mastery and will earn additional certifications and maintain existing.
- Assist with internal industry experience training.
- Support Redpath Vision/Mission and Core Values.
- Engage productively with the project team, understand project team roles, and lead with solutions when encountering challenges.
- Ability to solve problems independently as well as correctly identify when to seek help.
- 2 or more years experience working for or with nonprofits.
- 1 or more years of Salesforce System Administrator experience.
- 1 or more years of business analyst or other technical role/responsibilities.
- Certified Salesforce Nonprofit Cloud Consultant, or ability to obtain within 6 months of hire.
- Ability to uphold Redpath’s company values.
- 1+ years of Salesforce consulting experience.
- Ability to work successfully with remote business and technical teams.
- Any of the following certifications or equivalent experience: Marketing Cloud, Experience Cloud, Service Cloud, Pardot, Education Cloud.
- System integration experience (design or development).
- Familiarity with Raiser’s Edge.
Redpath is an Equal Opportunity Employer. US citizens and those authorized to work in the US are encouraged to apply.
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