Associate Product Designer

23 hours ago


San Francisco CA United States Drift Full time
About You
  • You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
  • Collaboration is exciting to you and you enjoy understanding the perspectives of others.
  • You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
  • You’re an end-to-end product designer, working all the way from problem identification through delivery of impactful, high quality solutions.
  • You can take candid feedback well and are looking to grow your skillsets.
  • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
  • You are detail oriented and organized.
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
  • We need your unique perspective for our continued innovation and success.
Responsibilities
  • Own the design process for one team, collaborating with one product manager, one customer advocate, and six-nine engineers to ship customer value.
  • Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them.
  • Contribute new controls or design improvements to our design system to help ensure consistency across products.
  • Collaborate with our researchers to validate solutions to customer problems with usability tests.
  • Take one-pagers that your PM has written that describe customer problems and turn them into potential solutions.
  • Own the successful delivery of UX from big rocks to small pebbles.
  • Become an expert on Drift’s customers and their needs.
  • Collaborate with our researchers to conduct customer interviews and usability tests on your own.
  • Collaborate with your squad’s triad (PM, Eng leader, and you), bringing customer insights and the design perspective into decisions on priorities.
  • Work with engineers to own shipping high quality, delightful solutions to our customers.
  • Own the success of your teams by helping set and achieving quarterly goals.
  • Demonstrate your expertise on Drift’s customers and how you’ve solved their problems by presenting at Show and Tell (our Friday company meeting).
  • Ship a bunch of high impact, customer facing product improvements and features.
Location

BOSTON, MA, SAN FRANCISCO, CA, TAMPA, FL, OR US REMOTE.

About Drift

Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue.

Salary

For US residents: The base salary range for this role’s listed level is currently $69,000 to $88,000.

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