Mid- Level Field Engineer

3 days ago


San Francisco CA United States Oneida Total Integrated Enterprises Full time
Mid- Level Field Engineer - San Francisco, CA

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid- Level Field Engineer in San Francisco, CA.

Key Responsibilities:

  • Provide support for all onsite IT activities.
  • Consult with support teams, help desks, customers, and other technical staff in the resolution of problems.
  • Coordinate and perform operation and/or maintenance activities for networks/servers.
  • Identify recurring problems and recommend steps to reduce the severity or frequency of problems.
  • Install, troubleshoot, and maintain an extensive variety of products and equipment.
  • Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
  • Identify, analyze, and repair product failures, and order and replace parts as needed.
  • Provide onsite training of customer support personnel.
  • Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades, etc. via SCCM Software Center.
  • Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests.
  • Ensure devices are properly encrypted.
  • Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
  • Process computer equipment for disposal and ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
  • Troubleshoot system problems related to video conferencing and audio/video operations and maintenance.
  • Support pre/post application releases.
  • Gather, analyze, and report end-user support trends.
  • Other duties as assigned.

Minimum Qualifications:

  • High School with 2-5 years (or commensurate experience).
  • High degree of technical proficiency.
  • Excellent problem-solving skills and analytical abilities.
  • Must be able to obtain and hold a Public Trust Clearance.

Preferred Qualifications:

  • Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
  • CompTIA Network+.
  • CompTIA A+.
  • CompTIA Server+.
  • CompTIA Security+.

Compensation Range: $19.59 / Hour

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

  • Oneida Total Integrated Enterprises (OTIE)
  • Mission Support Services (MS2)
  • Sustainment & Restoration Services (SRS)
  • Oneida Engineering Solutions (OES)
  • General Mechanical Corporation (GMC)
  • LG2 Environmental Solutions (LG2)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace.

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