Service Department Manager
12 hours ago
Absco Solutions started in 1977 and we have become the Northwest’s premier facility vulnerability expert in fire life-safety and security integration for multi-site and campus environments. We work with Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marquee campus clients.
The Absco team seeks progress over perfection while striving for excellence every day. Our reputation is based on outcomes, not intent, so we judge ourselves and our performance on our customer’s success and we hold ourselves accountable to our word. We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company. Together we succeed.
What You'll DoThe Service Manager role is a leadership position focused on performance and accountability for our Service Department . In this role, you will provide oversight and management to field operations and support companywide strategic initiatives. This position is responsible for communication between the Service Department with all other internal and external stakeholders. This role can be based out of our Everett, Lynnwood or Fife office.
- Create, deliver, and track new and renewal service sales estimates for customers to address scope and price for: Service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring, or any other sales resulting from service items that fall under any of Absco Solutions service offerings.
- Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually).
- Record, communicate, and track all open service tickets and ensure timely customer follow up, service scheduling, service ticket completion, and submit for invoicing.
- Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
- Oversee all central station monitoring and UL2050 accounts.
- Provide monthly reports to the Absco Solution’s Goal Management Team regarding new service sales volume and total revenue billed.
- Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
- Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials, and labor.
- Work with Absco Solutions’ Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
- Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance. (Monthly, Quarterly).
- Participate in network events in support of identifying qualified service sales opportunities.
- Two or more years’ experience in business development or sales in fire/life safety and security systems.
- Three or more years' experience with low voltage electrical.
- High School diploma/GED required.
- One or more years’ Service or Project Management experience.
- Budgeting and business analysis experience to provide reporting and financial presentations.
- Travel as necessary to support the business.
- Ability to pass background and possess a valid driver’s license and clean driving record, pursuant to Absco Solutions' driver insurability requirements.
- Current or former EL06 and/or NICET II certification preferred.
- Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred.
- Proficient with MS Office suite.
- Solid virtual and in-person presentation skills.
- Ability to negotiate and track sales leads to closure.
- Construction industry knowledge a plus.
- Competitive compensation commensurate with experience and skill-level. Base rate for this role is $60-80K with monthly and quarterly commissions and incentives.
- Comprehensive benefits package to include medical, dental, vision, LTD, Life, and company matching retirement plan.
- Company-paid time off (PTO).
- Company-sponsored training/certifications NICET, L&I, CEU, & factory training.
- Company-provided laptop and phone; a vehicle may be provided, depending on business needs.
Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.
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