Microsoft System Engineer

3 weeks ago

Washington DC United States BloomIT Consulting Full time

BloomIT Consulting, helping businesses optimize their IT infrastructure and streamline their operationshas an immediate opening for an experienced Communications Systems Engineer

Locations: Washington D.C. / Virginia Beach / Pearl Harbor

Terms: Fulltime/Onsite

Compensation: $125k - $175k pending experience

Travel: Minimal, depending on the need for on-site support.

An active Secret clearance at a minimum is a MUST

As a Microsoft 365 Certified Collaboration Communications Systems Engineer Associate, you will play a critical role in enhancing collaboration and communication within a Microsoft 365 environment. Your primary responsibility is to manage, configure, and optimize Microsoft Teams Telephony, ensuring that internal and external communications are efficient and effective. Your role will encompass a wide range of tasks, from managing team structures to configuring advanced calling features and implementing governance policies.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum of 5 years’ experience in managing Microsoft Teams Phone or a similar VoIP system.
  • Must have practical experience specifically with Microsoft Teams phones
  • Certifications: Microsoft 365 Certified: Teams Administrator Associate or Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
  • In-depth knowledge of Microsoft Teams Phone features and functionalities.
  • Experience with PSTN connectivity options and configuration.
  • Proficiency in PowerShell for managing Teams Phone settings.
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Excellent communication skills and ability to work collaboratively with cross-functional teams.

Key Responsibilities:

License Management

  • Possess a deep understanding of the licensing requirements for Microsoft Teams devices, including the ability to determine the appropriate licenses based on the desired telephony capabilities.
  • Skillfully attach and apply the correct licenses to user profiles within Microsoft Teams, ensuring that each profile is configured with the necessary features for telephony services.
  • Efficiently manage Teams telephony licenses, applying them to individual Teams user profiles. Understand the exceptions for common area phones, where licenses are directly tied to the phone itself.
  • Expertly attach resource licenses to specific phone numbers, ensuring that all phone related functionalities are properly licensed and operational within the Teams environment.
  • Ensure proper voice enablement of users through the Set Cs Phone Number Assignment cmdlet and manage licensing requirements.

PSTN Connectivity Setup

  • Choose and configure a PSTN connectivity option, including Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, or Direct Routing.
  • Collaborate with PSTN carriers or service providers to establish connectivity.

Phone Number Management

  • Select and assign phone numbers for users and services, including toll and toll-free numbers.
  • Manage phone number assignments for auto attendants and call queues. o Oversee resource account creation and service number assignments.

Emergency Calling Configuration

  • Set up emergency calling capabilities, including defining and assigning emergency locations. o Implement dynamic emergency calling as required and ensure compliance with emergency services protocols.

Auto Attendant and Call Queue Setup

  • Configure auto attendants to guide callers to the appropriate department or person.
  • Set up and manage call queues, including greetings, hold music, and call distribution.

Feature Configuration

  • Implement and manage additional Teams Phone features such as cloud voicemail, caller ID, call forwarding, and delegation.
  • Adjust calling policies to meet organizational needs.

Deployment and Monitoring

  • Oversee the deployment process of Teams Phone, including device management and user training. Monitor call quality and performance and troubleshoot any issues that arise.
  • Maintain documentation related to configuration and deployment.

Management of Microsoft Teams Devices Using Microsoft Intune

  • Utilize Microsoft Intune to manage Microsoft 365 Teams devices, ensuring that all devices comply with security policies and are aligned with DoD Zero Trust policies and principles.
  • Implement and enforce security configurations and compliance policies on Teams devices through Intune, ensuring they meet the stringent requirements of the DoD Zero Trust framework.
  • Continuously monitor and assess the security posture of Teams devices, applying necessary updates and adjustments to maintain compliance with DoD Zero Trust policies.

Support and Troubleshooting

  • Provide ongoing support for Teams Phone users, addressing and resolving any technical issues.
  • Work with other IT team members to integrate Teams Phone with other organizational systems.
  • Maintain documentation related to configuration and deployment

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