Director, Delivery Construction Services – Sustainable Infrastructure

What you will do

For aaS and other large strategic SI projects that warrant more sophisticated construction management strategies, responsible for management of construction-focused activities from early in the sales cycle through post-construction operations hand-off, including leading the project development team and assisting the sales team to prepare customer deliverables.  Will work closely with the team, internal and external, to develop a direct approach to meeting the customer’s needs whether financial, construction related, utility based, energy savings or otherwise.  Responsible for all project costing and the project execution approach and plan for each opportunity.  Once projects are secured, the Director will be responsible to staff the projects with labor and subcontractors to complete the contracted scope of work.  All candidate sourcing, interviewing, hiring and onboarding of staff.  Management of project management resources to include training, coaching and performance management.  Provides client C-level single point of contact for program management.

External Relationships:

The Director is actively involved in the local contracting community, industry organizations, and networks with local subcontractors.  Responsible for maintaining high customer satisfaction for projects during all project phases.  Maintains a high level understanding of complex deal structures and assists in related sales and development activities.  Develops and maintains a public relations strategy for the project and promotes our program to have positive outcomes for the community.

Internal Relationships:

Works with the Director, Delivery SI to staff projects using internal or external resources.  Collaborates with Area General Managers for projects in their geography in order to maintain profitability and provide general project details. Maintains profitability goals and positive cash flow for assigned projects.  Reports the status of the business as needed to SI Leadership and corporate leadership as required.

How you will do it

Self-performs or manages sales support activities early in the deal development process to provide input on deal structure, constructability, value engineering, risk assessment etc. Self-performs or manages the leadership of the project development team on qualified opportunities to ensure proper project set-up and integration of all contracting components: legal, financial, technical and work-scope related. Self-performs or manages cost estimating, project scheduling and construction management of assigned projects. Manages the profitable execution of aaS projects. Ensures projects in portfolio are done accurately, on-time, billed, within budget and within scope of the contract. Determines project scope and manages customer expectations.  Utilizes resource planning techniques to gain high productivity from team members.  Plans, schedules and controls project activities.  Broad knowledge of commercial/contractual complexity/deal structure/financial acumen/disciplines of supply chain, negotiation skills, communication skills, c-level relationships. Manages an effective and efficient hand-off to Operations after construction that includes a complete and functional facility, robust training for the operations team, and an appropriate overlap in resources to ensure seamless client experience. Ensures or provides monthly reporting of Project financial status and participates in the Area General Manager Monthly Project Backlog reviews, as needed. Oversees construction events related to aaS delivery model.  Established long term customer and partner relationships.  Influences customer.  Develops and adheres to a project execution plan and account management plan for each opportunity. Establishes customer touch points throughout the life cycle of projects to gain feedback on customer satisfaction. Provides leadership by demonstrating focus on exceeding customers’ expectations. Effectively communicates the status of projects in portfolio to leadership as required and provides monthly forecasts of revenue, costs, and gross margin for the project execution. Where possible, leverages the scale of large aaS projects in communities to expand JCI branch relationships with the owner and contracting community for mutual benefit and growth of the local owner-direct and construction branch markets. Fosters and maintains good working relationships with partners, subcontractors and consultants. Fosters and maintains good working relationships with JCI internal partners and people. Ensures compliance with state, local and federal legal requirements. Ensure Performance Infrastructure business is conducted with the highest ethical standards. Champions and drives the BSNA Safety Program for employees and subcontractors at all levels.

PRODUCTIVITY MEASURMENTS:

The Director, SICS is responsible for the successful expansion and delivery of SI’s As A Service (aaS) delivery model.

The following metrics define this responsibility:

• Secured volume (aaS) projects

• Executed gross margin (slippage) across portfolio

• Project cash flow

• Timely project completion

• Customer satisfaction

What we look for

Bachelor's Degree in Project/Construction Management.  PMP Design Build Institute of America (DBIA), LEED certification, preferred.  5-10 yrs of construction management experience.  Understands project scope and customer expectations.  Deep understand of as a Service (aaS) delivery model and the multiple contract structures / financial structures associated with them.  Project size in excess of $25M.  Understands resource and revenue planning/forecasting.  Proficient in software scheduling tools and applications.  High level project management process competencies.  Ability to manage conceptual design as projects are not yet fully engineered.  Strong proficiency in Microsoft Software suite along with Adobe products and ability to become proficient in Project Management Software tools including Procore and Primavera.  Strong verbal and written communication skills.  Develops and applies negotiation skills. Leads, develops and coaches people at different levels and has the ability to matrix manage teams.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

The Director, Delivery Construction Services – Sustainable Infrastructure leads the management of complex construction-focused projects from initial sales through post-construction operations. This role involves overseeing project costing, staffing, and ensuring customer satisfaction while maintaining profitability and managing resources effectively. The Director also fosters strong relationships with clients, subcontractors, and internal teams to deliver successful outcomes aligned with strategic business objectives.

construction management, project management, sustainable infrastructure, client relations, project costing, resource planning, customer satisfaction, construction services, as-a-service delivery, team leadership