Service Design Manager-Transaction Services/Incident Management...

2 days ago

Atlanta GA United States NCR Atleos Full time

Service Design Manager - Transaction Services/Incident Management

Qualifications
  • BS/BA in Management Information Systems, Computer Information Systems or equivalent degree or business-related experience with technical background
  • Strong understanding of current Transaction Services and/or Incident Management processes and systems
  • Self-motivated, customer focused
  • Strong written and oral communication skills
  • Strong team orientation
Responsibilities
  • Direct project specific activities of team members and offer management assistance to the organizational leader
  • Perform needs analysis and prioritization, feasibility and business impact assessments for major Digital Transformation requests and initiatives
  • Manage overall life cycle of one or more technology solutions
  • Manage global, strategic high-risk programs involving complex cross-program interlock
  • Design service solutions associated with software and hardware products; Ensure effective serviceability for a variety of products and modules
  • Mentor other Service Design Consultants and actively work to improve the Service Design Process
  • Define the service philosophy for the products, establish the cost factors associated with the service and proactively monitor the performance of the products in the field
  • Responsible for asset performance of the products parts including the recommended spare parts list, initial parts provisioning, and new buy spend and inventory levels
  • Define, sponsor and prioritize NCR Services requirements; Review and sign off functional specifications; Ensure services content in schedule for purchase agreements
  • Review and sign off Development Releases on behalf of NCR Services; Perform and organize service reviews
  • Work closely with IT Services organization to implement a unified Field Service Delivery structure
  • Gather, define and document system/tool business requirements; Define, document, and administer setups/profiles with Oracle applications
  • Conduct testing, develop test cases, perform tie-outs, and deliver training; Support the development of training and deployment
  • Maintain interlock and consistency between ES and ERP; Maintain and update Level 4 Incident Management processes
Benefits
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement: NCR is committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

Statement to Third Party Agencies: To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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