Operations Coordinator- Hollywood Palladium
3 days ago
Apply locations Hollywood, CA, USA time type Part time posted on Posted 3 Days Ago job requisition id JR-75059
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you then please read on
THE JOB
This position will be responsible for overseeing FOH operations during shows and special events.
WHAT THIS ROLE WILL DO
- Works directly with the Ops Manager and Security Supervisor to perform Administration duties.
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades.
- Assist Ops Manager with scheduling.
- Assist Ops Manager with staff related inquiries.
- Work through and correct guest concerns and complaints regarding security and customer service-related situations.
- Follow up with Security and Guest Services teams to ensure that service standards are met.
- Perform opening/running/closing duties according to Live Nation policy.
- Inform guests of venue amenities & make recommendations.
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered.
- Suggestive selling of all venue products and services when applicable.
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
- Create pre-shift sheet and relay information from management directly to staff.
- Turn in all lost and found articles to Box Office.
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas.
- Leads all pre-shift meetings prior to start of shift.
- Communicate to M.O.D. any issues that guests or team members may have.
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates.
- Responsible for completing incident reports and collecting witness statements.
- Assist MOD with all ejection logs and incident reports.
- Required to work Special Events that are scheduled throughout the venue.
WHAT THIS PERSON WILL BRING
Required:
- Working knowledge of high-volume nightclub operations, and guest relations.
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests.
- Prioritization of duties and effective communication skills.
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
- Read guests in order to anticipate their needs.
- Turn potentially negative situations into positive ones.
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
- Special requirements (State Security Licensing or equivalent certificate).
- High School Diploma required.
Preferred:
- Experience in a live music environment.
- College diploma in related field.
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful.
- Position requires extended periods of prolonged standing and working on your feet.
- Must be able to lift or move up to 40 lbs using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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