Surgical Operations Specialist-Neurointerventional Surgery

3 days ago

Baltimore MD United States University of Maryland Faculty Physicians Incorporated Full time

Facilitates the patient operational experience. Primary responsibilities will include: patient education,
process oversight, and surgical scheduling.

EDUCATION/EXPERIENCE

Bachelor’s degree from a four-year college or university is required or equivalent experience.
3-5 years of experience in a medical office setting.
Previous surgical scheduling experience preferred.
Experience with EPIC and general computer knowledge.
Current knowledge of payer requirements for referrals and preauthorization.
Knowledge of IDX or similar computerized billing system.
Knowledge of ICD-9 and CPT coding.
General understanding of back office operations.
Strong customer service skills.
PC proficiency.
Medical terminology preferred.

ESSENTIAL FUNCTIONS

Encompasses Departments Core Values:

  1. Patients First
  2. Leave it better than you found it
  3. Always do the right thing
  4. Drive at Mastery

Collaborates with department leadership to develop processes, materials, and tools for patient pre and post-surgical education. Supports and actively participates in development and organization of operational workflows.

Responsible for implementing surgical scheduling support processes, identifying required resources, workflows, and escalation processes.

Maintains active OR schedule for all faculty. Develops knowledge of surgical case type equipment, length, and other requirements.

Meets with patients and families to coordinate surgical care and pretesting. Educates patients on pre- and post-surgical process. Completes necessary documentation.

Ensures all documentation and consents are scanned into EPIC.

Participates in daily huddle call and serves as liaison between department and OR. Provides information to clinical OR staff, independently researches any issues brought up at meeting, and communicates responses to appropriate team members.

Schedules surgical cases daily following specified clinical and time allocation guidelines via automated scheduling systems through telephone contact with physicians’ offices, fax, website retrieval, or personally with the physician and/or resident; uses manual systems in the event of automated system downtime.

Researches, proposes, and implements processes and procedures for office-wide surgical scheduling workflows. Trains clinical staff, faculty, and surgical scheduling team on new workflows. Monitors, analyzes, and implements change to processes to ensure the most effective and efficient methods are being used.

Collects and analyzes surgical data. Suggests data points for review based on expert knowledge of process and patient experience.

Interprets clinical requirements to effectively manipulate the schedule continually to achieve optimum placement of cases, customer satisfaction, and accurate patient charging.

Collaborates daily with the appropriate nursing personnel and respective staff to coordinate surgical schedule to provide optimum use of the operating rooms and facilities.

Proactively communicates with the appropriate staff regarding special requests for personnel, equipment, and facilities; scheduling conflicts arising from resource requests are resolved with management staff to ensure resource availability and optimum use of the facilities before finalizing schedules.

Ensures that patient demographic and clinical data on newly scheduled cases or changes to existing scheduled cases are communicated to Patient Registration.

Generates surgical schedule for all areas daily and ensures delivery via fax or email to designated locations/offices.

Performs daily data validity audit to ensure quality, accuracy, and completion of all required data within the appropriate information system.

Uses the electronic medical record as documented in the department and/or FPI standard operating procedure and processes.

Educates all clinical staff and faculty on changes in surgical scheduling and insurance procedures.

Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in the required timeframe to ensure compliance with all FPI rules and regulations.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

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