Salon Manager

Salon Manager (BTC1 / BTC2)

Lead a team. Grow your career. Keep doing what you love behind the chair.

At JCPenney Salon, we believe great salon leaders shouldn't have to choose between leading a team and being a stylist. As a Salon Manager, you get the best of both worlds: the opportunity to coach, inspire, and grow a talented salon team while continuing to build your own clientele and earn commission behind the chair.

You'll play a key role in creating an exceptional salon experience, developing future beauty professionals, growing the business, and helping your team reach their full potential.

And because we believe leadership should be rewarding, you can work up to 816 hours per week behind the chair, depending on salon volume, while earning 50% commission on your service sales and 10% commission on retail sold with a service.

If you're a passionate stylist ready to take the next stepor an experienced salon leader looking for an opportunity to stay connected to the craftthis could be the perfect fit.

Why You'll Love This Opportunity

• Lead without leaving the chair: Continue serving your own clients and growing your personal book of business while leading your salon team.
• Earn more from your talent: Receive 50% commission on service sales and 10% commission on retail sold with a service.
• Make an impact: Develop stylists, celebrate their successes, and help them build rewarding careers.
• Build your leadership skills: Gain valuable experience in coaching, recruiting, business performance, client retention, merchandising, and team development.
• Create your salon culture: Build an environment that is inclusive, professional, supportive, energetic, and fun.
• Grow with a recognized brand: JCPenney Salon has been serving clients for generations and continues to provide opportunities for beauty professionals to grow.

What You'll Do

Create an Exceptional Client Experience

You'll lead by example and set the standard for outstanding service.

• Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types.
• Deliver thorough consultations and personalized recommendations that make every client feel valued.
• Coach stylists on creating memorable experiences that encourage rebooking, referrals, and long-term client loyalty.
• Motivate and recognize your team through consistent communication, coaching, and encouragement.
• Build an atmosphere where clients feel comfortable, welcomed, and excited to return.

Develop and Inspire Your Team

Your success is measured not only by what you accomplish, but by the people you help succeed.

• Recruit talented stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
• Provide frequent, meaningful, and balanced coaching and feedback.
• Identify individual strengths and opportunities for growth.
• Create learning opportunities that help stylists advance throughout their careers.
• Encourage participation in JCPenney's Core and Artistic Education programs.
• Build a team culture centered around loyalty, passion, professional growth, respect, and fun.
• Celebrate associate accomplishments and create opportunities for your team to shine.

Drive Salon Performance

You'll have an opportunity to influence the success of your salon and your team.

• Review salon performance reports and identify opportunities for improvement.
• Establish priorities and action plans around productivity, referrals, rebooking, return rates, and client acquisition.
• Identify root causes and coach your team toward measurable results.
• Manage salary costs and resources to support the salon's profit plan.
• Set clear expectations and help your team understand how success is measured.
• Adapt to changing business needs while keeping the team focused on results.

Own the Salon Experience

From the front of the salon to the backbar, you'll help ensure the salon looks, feels, and operates at its best.

• Follow SET merchandising standards and make adjustments based on salon layout.
• Walk the salon and backbar regularly to identify merchandising, replenishment, and