Production Support Lead

7 days ago

New York NY United States Vertex Solutions Inc. Full time

Production support lead needed for a FT role with our global client to work hybrid from the NYC midtown office. Seeking professionals who have solid leadership and production support experience with Cloud based applications. Needs to understand ticketing systems, incident mgt, manage SLA’s, dealing with offshore, work with complex environment, pull people together and pull people in when needed. Azure is preferred cloud experience.


This is a salaried FT role offering base salary, annual bonus potential and benefits package.


Summary: We are seeking a highly experienced and skilled Senior MERN Stack Production Support Lead to join our team. As the Senior Production Support Lead, you will be responsible for overseeing the maintenance and support of our MERN (MongoDB, Express.js, React.js, Node.js) stack applications and other legacy applications in a production environment. You will lead a team of production support engineers and work closely with cross-functional teams to ensure the stability, availability, and performance of our applications. The ideal candidate will have extensive experience in MERN stack development, strong leadership skills, and a proven track record in production support.


What can you expect?

  • Join a talented delivery team for an industry leading company.
  • Oversee a team of technical resources, guiding the development process and technical direction of a project, and ensuring that high-quality and scalable software is delivered on time
  • Be a key player in the technical modernization initiatives.


What is in it for you?

  • This is unique opportunity to exercise your creativity and make an immediate impact across an entire enterprise.
  • Very high buy-in and visibility by senior business management.
  • A chance to gain valuable domain experience in large and dynamic insurance sector of the economy
  • A competitive compensation package, including excellent employee benefits.


We will count on you to:

  • Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
  • Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
  • Monitor and analyze application performance metrics to identify and resolve any performance issues.
  • Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
  • Develop and implement best practices for incident management, problem management, and change management processes.
  • Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
  • Stay up-to-date with the latest industry trends and best practices in MERN stack development and production support.
  • Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
  • Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.


What you need to have:

  • Minimum of 5-7 years of experience as a support lead.
  • Experience working and supporting enterprise cloud solutions using modern technology stack like MERN.
  • Proven experience in leading a team of production support engineers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong leadership and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Knowledge of DevOps practices and tools


What makes you stand out?

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Preferred skills: Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database.
  • Experience in supporting microservices architecture.
  • Experience in supporting APIs using API management.
  • Experience in supporting data & application integration using Azure Integration Services or modern middleware solutions.
  • Experience in DevOps – CI/CD.
  • Experience with Docker, Kubernetes & Azure.


Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

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