Director of Services

2 days ago

South Lake Tahoe, United States Marriott Full time
Additional Information
Job Number24215940
Job CategoryHousekeeping & Laundry
LocationMarriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Driving required for this position.

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CORE WORK ACTIVITIES 

Managing Housekeeping Operations 

  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.


Managing Departmental Costs

  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.


Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Develops goals and expectations for direct report managers.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Reviews employee satisfaction results to identify and address employee problems or concerns.
  • Communicates expectations, recognizes performance, and produces desired business results.


Conducting Human Resources Activities

  • Ensures property policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Establishes goals and objectives for all areas of responsibility.
  • Directs staff to strive for continuous improvement in all areas of responsibility.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages employee progressive discipline procedures for areas of responsibility.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures employees are treated fairly and equitably.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
 

CANDIDATE PROFILE   Education and Experience  
  • High school diploma or GED; 2 years' experience in the housekeeping or related professional area.
OR 
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
    Relocation Assistance Available   The salary range for this position is $70,000 to $85,000 annually.

 

This company is an equal opportunity employer.

frnch1

  • Director of Services

    2 days ago

    South Lake Tahoe, United States Marriott Full time

    Additional InformationJob Number24215940Job CategoryHousekeeping & LaundryLocationMarriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations...

  • Director of Services

    2 days ago

    South Lake Tahoe, United States Marriott Full time

    Additional InformationJob Number24215940Job CategoryHousekeeping & LaundryLocationMarriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations...

  • Director of Services

    2 days ago

    South Lake Tahoe, United States Marriott Full time

    Additional InformationJob Number24215940Job CategoryHousekeeping & LaundryLocationMarriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations...

  • Director of Services

    19 hours ago

    South Lake Tahoe, United States Marriott Full time

    Additional InformationJob Number24215940Job CategoryHousekeeping & LaundryLocationMarriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations...

  • Service Quality Director

    5 days ago

    South Lake Tahoe, California, United States Vail Resorts Full time

    Food and Beverage Services ManagerVail Resorts seeks experienced professionals to join our Food and Beverage team as Restaurant Team Leaders. In this role, you will lead the floor service, assist with operational needs, promote teamwork among staff, and maintain high standards of service quality and safety.Key Skills and Qualifications:High School Diploma or...

  • Food Service Operations Director

    5 days ago

    South Lake Tahoe, California, United States Big Blue Hospitality LLC Full time

    Company Overview">We are a dynamic food service company seeking an experienced leader to drive the success of our deli operation. As the Deli Manager, you will play a pivotal role in achieving operational excellence and delivering exceptional customer experiences.Job Description">The ideal candidate will possess strong leadership skills, with experience...

  • Leisure Services Director

    7 days ago

    South Jordan, Utah, United States Stonehenge of South Jordan Full time

    Recreation/Activities Director RoleStonehenge of South Jordan is seeking a qualified Recreation/Activities Director to oversee the development and implementation of activity programs. This rewarding role offers the opportunity to make a meaningful difference in the lives of our residents by providing engaging and inclusive experiences.Responsibilities:Design...

  • Director of Guest Services

    7 days ago

    South Lake Tahoe, California, United States Marriott Full time

    Salary Range">The salary range for this position is between $70,000 and $85,000 annually, offering a competitive compensation package for your hard work and dedication.

  • Chef Manager/ Hands-on Food Service Director

    2 hours ago

    South Kent, United States SAGE Dining Services, Inc. Full time

    SAGE Dining Services is seeking Chef Manager/ Hands-on Food Service Director. Working for SAGE means being part of a community. Youd work alongside creative, enthusiastic Team Members who share your passion for culinary excellence. Positions at SA Food Service, Director, Manager, Chef, Dining Services, Restaurant

  • Director of Services

    2 days ago

    South Lake Tahoe, CA, United States Marriott Full time

    Additional Information Job Number 24215940 Job Category Housekeeping & Laundry Location Marriott's Timber Lodge, 4100 Lake Tahoe Boulevard, South Lake Tahoe, California, United States, 96150 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Additional Information: This hotel is owned and operated by an independent...

  • Outreach Services Director

    5 days ago

    Salt Lake, Utah, United States Volunteers Of America, Utah Full time

    **Job Overview**We are seeking a dedicated and experienced professional to join our team as an Outreach Services Supervisor at Volunteers of America, Utah. This role plays a vital part in providing daily program oversight and ensuring the success of our homeless services.**Responsibilities**Provide training and guidance to staff on best practices for working...

  • Director of Oral Health Services

    7 days ago

    Moses Lake, Washington, United States Moses Lake Community Health Services Full time

    About the RoleWe are committed to providing comprehensive primary health care services to our community, and our Dental Department plays a critical role in achieving this goal.The Director of Oral Health Services will be responsible for managing our dental operations, ensuring efficient workflows, and improving patient satisfaction.

  • Head Culinary Officer

    7 days ago

    South Lake Tahoe, California, United States Davidson Hospitality Group Full time

    **Overview**At Davidson Hospitality Group, we are committed to providing exceptional dining experiences that exceed our guests' expectations. We are seeking a talented and experienced Culinary Director to lead our culinary team and develop innovative menu concepts that showcase our creativity and attention to detail.**Responsibilities:**Lead our culinary...

  • Battery Service Director

    4 days ago

    Lake Orion, Michigan, United States American Battery Solutions Full time

    Job OverviewAmerican Battery Solutions is seeking a highly skilled Battery Service Director to lead our Service and Warranty team. As a key member of our organization, you will be responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and continuously growing and promoting American Battery Solutions (ABS)...

  • Guest Experience Director

    5 days ago

    South Lake Tahoe, California, United States Target Full time

    Job DescriptionAs a Service & Engagement Team Leader at Target, you will be responsible for creating a positive and welcoming environment for our guests. This includes demonstrating a service culture that prioritizes the guest experience, leading a team of Guest Advocates and Front of Store Attendants, and ensuring that all best practices are executed with...

  • Activities Assistant

    2 days ago

    South Lake Tahoe, United States Barton Health Full time

    New Pay Grade for 2025! Hourly Range: $18.35 USD to $25.25 USD *** 8 hour shifts *** Summary of Position: The Activities Assistant at the direction of the Activities Director, provides activity and recreational services to residents utilizing established policies and procedures, ensuring safe and effective care. Services are provided based on ages of the...

  • Liver Transplant Medical Director

    7 days ago

    Salt Lake, Utah, United States University of Utah Full time

    About the RoleThis is a unique opportunity to join the University of Utah as a Liver Transplant Medical Director. The successful candidate will be part of a multidisciplinary team responsible for expanding the liver transplant program, promoting cutting-edge evidence-based clinical services, and achieving high-quality outcomes.The Medical Director will...

  • Executive Culinary Director

    3 days ago

    South Lake Tahoe, California, United States Margaritaville Resort Lake Tahoe Full time

    About the RoleWe are seeking a highly skilled and experienced Chef de Cuisine to join our culinary team at Margaritaville Resort Lake Tahoe. As a key member of our kitchen leadership, you will be responsible for overseeing all aspects of culinary operations, from menu creation and food preparation to kitchen management and team development.About...

  • Culinary Director

    3 hours ago

    South Kent, United States SAGE Dining Services, Inc. Full time

    SAGE Dining Services, Inc. is a community-driven organization seeking an exceptional Culinary Director. As part of our team, you will work alongside creative and enthusiastic Team Members who share your passion for culinary excellence. This position plays a key role in shaping the culinary experience at SAGE Dining Services, Inc.Key Responsibilities:Lead the...

  • Program Director

    2 days ago

    South Bend, United States SPECIALIZED DIRECT CARE SERVICES LLC Full time

    Job DescriptionJob DescriptionResponsible for managing all business and programming matters, assigned services/supports, in accordance with regulatory requirements, accreditation standards and within budgetary guidelinesHires, trains, supervises and evaluates Direct Support Professionals. Attends meeting and write quarterly summaries for the programs....