Front Desk

Physicians Care is looking for dedicated, compassionate, and experienced Front Desk / Medical Assistants to join our teams in Fort Oglethorpe and Dalton, GA. The ideal candidates will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) and some clinical experience in a healthcare setting. Flexible availability is desired.

ABOUT PHYSICIANS CARE:
Physicians Care, with 12 locations throughout Alabama, Georgia, and Tennessee, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 83 locations under seven brands.

Physicians Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday and Sunday 8 a.m. to 4 p.m.  Additionally, all Physicians Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

JOB SUMMARY:
The Front Desk/Medical Assistant is responsible for greeting patients, activating patient files and providing basic clinical care to patients in alignment with their medical education.  Our PRN (per diem) team members are scheduled on an as-needed basis.  

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
• Answer patient inquires and direct them through the registration process
• Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks
• Check in and discharge patients, assist clinical staff and close the office at the end of each shift
• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
• Executes follow-up calls with a sense of urgency
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
• Assists with patient transfers
• Assists with procedures directly supervised by the provider
• Follows documentation procedures and completes required documentation related to patient visit
• Responsible for ensuring patient areas remain neat and tidy throughout the day
• Responsible for cash and check reconciliation and nightly deposit drop offs
• Maintain a neat and clean work environment and professional appearance
• Adhere to all relevant health and safety procedures

WHAT'S REQUIRED?
• High school diploma or equivalent
• Prior experience performing clerical tasks in a medical office setting
• Minimum 1 year of experience as a Medical Assistant
• Medical Assistant Certificate or equivalent experience
• Knowledge of basic computer software and the ability to learn electronic medical records

PRN BENEFITS INCLUDE:
• 401K plan with company contribution
• No-Cost Office Visits and generous discounts on some billable services
• PRN employees are scheduled on an as needed basis