Web Content Specialist

Job Family:
Software Development & Support

Travel Required:
None

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:

The Web Content Specialist will support transportation research and communications programs by developing, editing, maintaining, and publishing web and digital content. This role ensures content is accurate, accessible, current, user-friendly, optimized for search engines, and compliant with federal accessibility and agency standards.

Key responsibilities include:

• Drafting, editing, reviewing, routing, publishing, and maintaining website and digital content using approved government systems and workflows.
• Supporting a primary Drupal website, secondary Drupal sites, SharePoint sites, Google Sites, project databases, and other digital communication platforms.
• Editing web pages, database content, images, metadata, alternative text, and related digital assets to ensure accuracy, consistency, usability, accessibility, and SEO optimization.
• Coordinating quarterly content certification activities to ensure public-facing content remains current and accurate.
• Monitoring website performance, identifying and correcting broken links, supporting site navigation improvements, and recommending enhancements to content organization, readability, usability, and search engine visibility.
• Developing user guides, training materials, presentations, process documentation, and outreach resources to support web publishing and content management activities.
• Preparing and optimizing graphics and visual assets for web publication, including image resizing, cropping, formatting, and metadata management.
• Collaborating with web managers, program offices, public affairs teams, legal reviewers, records management stakeholders, and communications personnel throughout the content development and publishing lifecycle.
• Supporting content governance activities, quality assurance reviews, content audits, and database content maintenance efforts.

What You Will Need:

• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree in English, Communications, Marketing, Business, or a related field.
• 5 years of experience in web content management, digital communications, website administration, or related content management functions.
• At least 3 years of web content management experience within the last 5 years.
• Experience using Content Management Systems (CMS) to maintain, update, and publish content on websites or intranet platforms.
• Experience supporting website content development and management activities.
• Strong writing, editing, proofreading, and documentation skills.
• Experience developing training materials, user guidance, and process documentation.
• Knowledge of web content governance, content review workflows, and content publishing processes.
• Experience applying Search Engine Optimization (SEO) best practices to web content.
• Knowledge of Section 508 accessibility requirements, alternative text standards, link validation, web formatting practices, and federal web accessibility guidelines.
• Experience working with Drupal or similar content management systems through a user interface environment.
• Experience conducting content quality assurance reviews, content certifications, and content accuracy validations.
• Strong verbal and written communication skills with the ability to collaborate across multiple stakeholder groups.
• Strong organizational, time management, and interpersonal skills.
• Ability to work in a Guidehouse Office or Client Office.

What Would Be Nice To Have:

• Experience with Drupal 10.
• Familiarity with SharePoint, Google Sites, Microsoft 365, Google Workspace, and related collaboration platforms.
• Experience supporting database content coordination, content cleanup, and data quality initiatives.
• Graphic editing experience, including image cropping, resizing, recoloring, optimization, and preparation for web publication.
• Experience supporting federal government w