Microsoft 365 Administrator

Overview

Join to apply for the Microsoft 365 Administrator role at Graham Manufacturing.

This range is provided by Graham Manufacturing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $110,000.00/yr

Role Summary

The Microsoft 365 Administrator (M3A) is responsible for all Microsoft 365 environments and products. The M3A will be responsible for a GCCH instance and a commercial instance including the infrastructure to have the environments communicate with each other and other corporate entities. This role is deeply involved in data governance, compliance, alignment, and automation. The M3A is instrumental in implementing and designing our governance framework, supporting scalable collaboration solutions, and ensuring Microsoft services meet both operational and regulatory requirements. The M3A will need strong Purview/DLP skills along with multi-tenant integration experience. The M3A works under the direct supervision of IT management or senior IT staff. The M3A requires certifications or security clearance and will be involved in training of other staff.

Key results areas

• Resource management (material and people)
• Service configuration and maintenance: Setting up and maintaining key Microsoft 365 services like Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams for optimal performance. This includes configuring email accounts, shared mailboxes, retention policies, creating SharePoint sites, and managing settings for meetings, channels, and external access in Teams.
• Security and compliance: Implementing and enforcing security policies to protect organizational data, such as data loss prevention (DLP), multi-factor authentication (MFA), and conditional access policies. Monitoring for threats and ensuring compliance with data protection regulations and company policies, potentially using tools like Microsoft Purview. Conduct periodic audits, reviews of access, and remediation of security vulnerabilities.
• User and access management: Creating, managing, and deleting user accounts, groups (security groups, distribution groups, and Microsoft 365 groups), and licenses within the Microsoft 365 Admin Center. Assigning appropriate permissions and roles to control access to resources based on job functions. Implementing and managing multi-factor authentication (MFA) to enhance security during login.
• Technical support and troubleshooting: Providing technical support to end-users for issues related to Microsoft 365 applications, login problems, email syncing errors, and other technical or configuration challenges. Troubleshooting various Office 365 issues, including connectivity and mobility problems. Collaborating with IT support teams and other departments to resolve complex issues and optimize system functionality.
• Monitoring and reporting: Regularly monitoring system performance, service health, and security alerts through the Admin Center and other relevant tools. Generating and analyzing reports to track usage metrics, identify trends, and evaluate policy effectiveness. Reviewing the Unified Audit Log to monitor user and admin activities.
• Utilize Microsoft 365 admin center, Defender portal, and PowerShell to monitor service health, usage, and security alerts.
• Investigate and resolve complex issues related to mail routing, client connectivity, Teams meetings, and SharePoint access.
• Develop and maintain operational runbooks, automation scripts (PowerShell, Graph API), and dashboards.
• Updates and enhancements: Staying updated with the latest Microsoft 365 features and updates by reviewing the Message Center and other resources. Planning and implementing new features and updates to keep the organization's technology infrastructure modern and efficient.
• Backup and recovery: Implementing backup and recovery solutions to protect critical data and ensure business continuity. Administering and supporting system backup and disaster recovery processes.
• Design and management of mobile device security and management using Intune.

Resource scheduling, output management and reporting

• Develops training materials and trains other staff
• Prepare technical documentation internal to IT and for functional end-user
• Obtains and maintains certifications and/or security clearance
• Research and recommend innovative, and where possible automated approaches for system administr