Global PMO Lead

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What this job involves: Global PMO Lead

• Lead the strategic direction, performance and operations of the NCR Atleos PDS PMO, and provide guidance and support to account leadership and NCR Atleos' GRE team.
• Put in place and run project controls and governance for the global portfolio, including risk management, standardized processes and procedures, and a performance monitoring and management system, and make sure project information and documentation sit securely on the agreed systems.
• Maintain the account's PDS & OP Field Manuals (playbooks), templates and standard processes, and make sure variable, in-country project managers who rotate on and off the account are trained on them and apply them consistently.
• Act as the single point of contact for new project instructions: take briefs from NCR Atleos' single point of contact (SPOC), agree the scope, and make sure work order sign-offs are in place.
• Match each project to the right in-country project manager, from within JLL or by appointing third-party providers, then work with local JLL teams to prepare and submit compliant proposals and coordinate any bid interviews.
• Introduce local delivery teams to the client on award, review key deliverables before they go to the client, and act as an escalation point for project issues alongside the regional Senior Program Managers.
• Work with the Global CoE Lead and CoE teams (Performance, Technology and Data, Sourcing, HSSE, and Risk and Compliance). The CoE designs the standards, KPI frameworks, platforms and tools; you make sure PDS teams apply them, and you feed PDS data, results and lessons learned back to the CoE.
• Support the Global PDS & OP Lead and the regional Senior Program Managers (Americas, EMEA and APAC), who direct each region's delivery teams, working hand in hand with the account's Finance team in the following capacities:
  • Cash Flow Forecasting (Actual vs. Forecast) for Capital and Operating Expense projects
  • Expense Forecasting
  • Capital planning support, including scope definition, preliminary costs and schedules, and a clear, transparent NCR Atleos capital request and approval process that builds in business unit input while maintaining governance
  • Contract approvals and execution, working with the Sourcing and Finance teams
  • Create and update PO trackers, be an SME in all financial and procurement related activities.
  • Manage POs, Invoicing & Accruals (including problem invoice logs) in conjunction with NCR Atleos requirements.
  • Monitor, manage and report on KPIs and on the account's regular program reporting (status, risk and financial), so that data is accurate and consistent across regions.
• Initiate projects and update project status from Initiation to Closeout in JLL's project management system (Ingenious.Build)
  • This role requires advanced knowledge of use of JLL's Ingenious.Build software.
• Monitor and follow up with global Project Managers on Ingenious. Build data integrity.
  • Project Managers are in EMEA, APAC and the Americas region.
• Manage Ingenious.Build with variable project managers.
• Support the account regional teams as needed and collaborate with all service lines (Center of Excellence, IFM, OP, Transactions, Lease Administration, Finance).
• Help with on-board process of new client vendors in conjunction with the account's Sourcing Lead.
• Develop relationships with consultants/contractors/vendors and help the project management team evaluate their performance against KPIs.
• Close projects financially and report to the client, and support post-project client feedback and lessons learned across regions
• Ensure that the JLL and client databases are accurate and consistently updated with relevant information, documentation, and other items in real time.
• Prepare Ad-Hoc reporting as needed.