da Vinci Specialist

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Primary Function of Position

The DaVinci Specialist (DVS) will provide expert clinical & technical support, build, customize and coordinate education & training to physicians, nurses, and hospital staff on the use of DaVinci surgery, devices and therapies. This role partners closely with the sales team, specifically the Clinical Sales Representative and Clinical Sales Manager, to ensure safe and effective product adoption and quality control while driving positive patient outcomes.

The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on identifies and tailors the nature and extent of staff in-servicing, day-to-day program execution, technology onboarding and operational support, communicating identified needs to hospital OR operations and leadership. The DVS will work alongside the daVinci Clinical Sales Representative .

Essential Job Duties

Collaboration & Field Partnership (Within a CSM Team)

• Partner with the local CSR/CSM and cross-functional business partners to create, own, scale and execute best practices and deployment of ecosystem resources.
• Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in consultation with CSR/CSM.
• Identify, solicit and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
• Support adoption of digital solutions by helping customers build comfort and capability through in-servicing and troubleshooting.

Clinical & Technical Support

• Identify and provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.

• Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting.
• Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
• Motivate and support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.

• Partner with and promote consistent readiness and workflow by supporting day-to-day execution of the robotic program, coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
• Assist with operational support activities such as facilitating appropriate internal handoffs for service needs.
• Ensure the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding to help reduce friction.
• Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).

Training & Education (Care Team Enablement)

• Determine the need for, customize and deliver customer-specific hands‑on training and in‑services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
• Support onboarding and education for new users through structured training touchpoin