General Manager Warehouse

About FixMyToysFixMyToys is the ecommerce division of Ball Equipment, a family-owned Michigan business with roots dating back to 1944. What started as a passion for powersports has grown into a nationwide ecommerce operation specializing in genuine OEM parts, accessories, apparel, and gear for powersports and outdoor power equipment.
Based in Romeo, Michigan, we're a team of people who bring different skills and experiences together to keep our business moving forward. From ecommerce and marketing to customer service, technology, and warehouse operations, there's a lot that goes into what we do. We take pride in our work, support one another, and believe that great people are what make a great business.
Come Grow With UsWe're excited about what's ahead as we continue to expand our team and operations. Whether you're just starting your career or bringing years of experience, FixMyToys is a place where your ideas, hard work, and contributions matter.
If you're looking for a team where you can make an impact and be part of something that's growing, we'd love to hear from you.
Operations / WarehouseGeneral Manager
- WarehouseReports to: Vice President of OperationsLeads: RPPC Supervisor; Shipping Supervisor; Returns SupervisorRole overviewLead the warehouse through the RPPC, Shipping, and Returns supervisors. Own the combined performance of receiving, storage, picking, packing, loading, and returns. This is primarily a management-through-supervisors role, with hands-on training or assistance when needed rather than a routine production assignment.
ResponsibilitiesSet warehouse priorities, review departmental results, and hold supervisors accountable for directing their teams. Resolve issues that cross departments without duplicating every supervisor's daily assignments.
Balance staffing, workload, and resources across the operation. Support the earlier picking schedule and later shipping and carrier-loading window, addressing bottlenecks that threaten the day's commitments.
Maintain accountability for inventory handling, order accuracy, protective and efficient packaging, and timely carrier handoff. Coordinate investigation of recurring errors and operating problems.
Manage warehouse resources within the approved budget. Identify staffing, training, equipment, and process needs and bring practical recommendations to Lillie.
Develop supervisors, clarify responsibilities, and ensure workable coverage. Stay familiar with warehouse tasks and assist with demonstrations, employee training, or physical work when the situation requires it.
Coordinate warehouse needs with Customer Service, accounting, purchasing, and photography. Support organized and safe work practices and reliable handoffs of products and information.
Must be trained, evaluated, and authorized to operate warehouse forklifts/hi-los, or be willing and able to complete company-provided training and evaluation. Provide equipment-operation backup when needed.
What success looks likeDepartments meet their commitments, inventory and orders move accurately, and supervisors resolve problems effectively. The warehouse performs without depending on the GM to fill the same production gap every day.

What We Offer
Competitive pay $80-90k annual salary commensurate with experience plusPaid holidays and PTO/Sick days100% Employer Paid Health, dental, life, disability plus voluntary vision, supplemental life, long term disability benefits401(k) with employer match; 100% on first 3% of wage contributed, 50% on next 2%Employee discounts on parts, units, and servicesSupportive and collaborative team environmentOngoing training and development in a growing industryKey QualificationsPrevious warehouse leadership experience overseeing receiving, inventory, picking, packing, shipping, and returns.
Demonstrated ability to lead and develop supervisors, establish priorities, and hold teams accountable for results.
Experience balancing staffing, workload, equipment, and resources across multiple departments.
Strong problem-solving skills, including investigating errors, identifying root causes, and improving processes.
Ability to interpret operational reports, monitor performance, and manage resources within an approved budget.
Proficiency with warehouse or inventory management systems, email, and spreadsheets.
Clear communication and coordination skills when working with employees, leadership, and other departments.
Forklift/hi-lo experience preferred; must complete company-required training, evaluation, and authorization before operating equipment.
Physical DemandsStand and walk throughout the warehouse to observe operations, support supervisors, and conduct training.
Sit and use a computer for reporting, planning, scheduling, and other administrative duties.
Occasionally bend, stoop, kneel, crouch, and reach when demonstrating tasks or assisting warehouse employees.
Occasionally lift, carry, and move products or packages weighing up to 50 pounds; use assistance or material-handling equipment for he