Intake & Operations Lead — KPI-Driven Member Experience
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NOCD is seeking an Intake & Operations Manager to shape the first impression for new members and lead a team that starts treatment journeys. This high‑visibility role combines coaching, data‑driven performance, and hands‑on leadership in a mission‑driven, fast‑growing company.
You’ll coach a call‑center team, monitor KPIs, audit calls, and partner with leadership on hiring and onboarding to ensure outstanding member experiences while hitting business goals.
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