Senior People Partner

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

Position Summary:

We’re looking for a Senior People Partner to support our Product & Technology, Marketing, and Finance teams. This role blends trusted relationship-building, strategic thought partnership, and hands‑on execution. You’ll help leaders design healthy, high‑performing teams, align people strategy to business goals, and make thoughtful people decisions that serve both employees and the business.

You are growth‑oriented, seek feedback, and model the kind of curiosity, accountability, and resilience we expect from our leaders. You take care of people in a very real way—while also holding a high bar for performance, clarity, and business outcomes. You use technology and data as natural parts of your toolkit to support better decision‑making and simpler, more transparent processes.

Position Scope:

• Serve as a primary People Partner to leaders in Product & Technology, Marketing, and Finance, connecting org goals to clear people plans.
• Advise on org design, headcount planning, team structure, and change management.
• Anticipate and surface themes, risks, and opportunities early proposing options and helping leaders make thoughtful people‑centered decisions.
• Build trusted relationships with managers and employees across levels; be a go‑to partner for candid, solutions‑focused conversations.
• Influence decisions through asking questions, identifying trade‑offs, and offering clear recommendations—not just citing policy.
• Coach managers and employees through complex situations (role changes, behavior issues, team dynamics).
• Navigate conflict and tension in a way that preserves trust and keeps work moving forward.
• Bring the perspective of your client groups into People team decisions and company‑wide initiatives.
• Lead your client groups through core People cycles (performance, calibration, compensation, engagement, recognition) with clear timelines and expectations.
• Translate company‑wide programs into simple, practical guidance for your leaders and teams.
• Spot process gaps or friction and partner with cross‑functional teams to improve, simplify, or automate.
• Support managers in setting clear expectations, giving effective feedback, and addressing performance issues in a timely, fair way.
• Help identify and develop top talent and successors for critical roles.
• Use people metrics to highlight trends and inform leader decisions.
• Champion Follett Software’s values and drive a culture of clarity, inclusion, accountability, and recognition within your client groups.
• Use technology and AI tools to increase your own efficiency and improve communication and access to information.
• This role evolves as the business does; responsibilities may shift as team and company needs change.

Qualifications:

• Bachelor’s degree in a related field.
• 5+ years of progressive experience in HR/People Partner or HR Business Partner roles.
• Experience supporting technical teams (e.g., Product, Engineering, or IT) strongly preferred; exposure to Marketing and/or Finance teams is a plus.
• Experience working in Tech or SaaS preferred; experience in EdTech is a plus.
• Experience working on a fully remote or highly distributed team, with comfort operating independently and collaborating asynchronously required.
• Demonstrated ability to influence across functions and levels without relying on formal authority.
• Proven track record of moving cross‑functional work forward where ownership is shared or ambiguous.
• Strong relationship‑building skills, high emotional intelligence and sound judgment in sensitive situations.
• Operational mindset with comfort managing details, tim