Senior Project Manager

United States - Washington D.C. (Hybrid)

As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Overview

We are seeking a Senior Project Manager to join our team and to support the full lifecycle of U.S. Government opportunities and programs—from early customer engagement and proposal development through contracting, project execution, customer adoption, and long-term relationship management. This role will serve as a critical bridge between SS8's Government Sales organization, customers, partners, Engineering, Product Management, Contracts, and other internal stakeholders. The ideal candidate combines strong program management and communication skills with experience supporting government customers, bids and proposals, contracts, and technology-driven programs. Depending on project demands, the role may spend significant periods supporting the sales process but will transition to project / program delivery as their core function and priority when required . This individual does not need to be a telecommunications engineer but must be technically savvy, comfortable learning complex software and technology environments, and capable of translating between technical teams, business stakeholders, and government customers.

Key Responsibilities

Project & Program Execution

• Lead cross-functional teams responsible for the successful deployment, integration, testing, acceptance, and operationalization of SS8 software and services.
• Develop and maintain detailed project plans with clearly defined milestones, responsibilities, dependencies, and deliverables.
• Manage project risks, issues, schedules, resources, dependencies, and mitigation plans.
• Manage the requirements lifecycle and ensure alignment between customer expectations, contractual commitments, and technical implementation.
• Coordinate acceptance testing and ensure completion of contractual deliverables and customer acceptance criteria.
• Manage project scope and support the development and execution of change requests when requirements evolve.
• Provide regular program status updates to customers and SS8 leadership.
• Follow established program governance, schedules, responsibilities, communication plans, and internal/customer reporting processes.
• Track contract deliverables, modifications, funding actions, option periods, and other milestones that may impact program execution.
• Conduct lessons-learned sessionsand track resulting actions in order to incorporate findings into future programs and proposals.

Customer Success & Relationship Management

• Serve as a primary point of coordination for customers throughout program execution.
• Maintain regular communication with government stakeholders to ensure visibility into progress, risks, decisions, and upcoming milestones.
• Work proactively to identify and resolve customer concerns before they impact program success.
• Help customers understand SS8 capabilities and identify opportunities to increase utilization or apply SS8 technology to additional mission requirements.
• Partner with Sales leadership to support account planning, follow-on opportunities, contract renewals, and program expansion.
• Maintain awareness of customer priorities, funding cycles, procurement activities, and organizational changes that may affect the program or broader account.

Contract & Program Transition

• Support the transition of awarded opportunities from Sales and Capture into formalproject/ program execution.
• Review contract requirements, Statements of Work, deliverables, milestones, reporting obligations, and acceptance criteria.
• Coordinate with Contracts, Finance, Engineering, Product, Sales, and partners to ensure contractual and operational requirements are understood.

Government Opportunity & Customer Support

• Support Government Sales leadership throughout the oppor