Technology Support Service Manager
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Join a leading organization seeking a highly experienced Technology Support Service Manager to elevate their regional technology support operations. In this pivotal role, you will serve as the strategic partner to senior stakeholders, leading the delivery of exceptional technology services across the Americas. Your expertise will ensure operational excellence, foster strong stakeholder relationships, and drive continuous service improvements in a dynamic, global environment. If you thrive on solving complex technical challenges, optimizing service delivery, and influencing technology adoption at a senior level, this position offers a rewarding opportunity to make a significant impact.
Required Skills
Extensive experience in IT service delivery or support within a large, international organization; proficiency in managing complex support environments; strong troubleshooting skills for infrastructure and end-user technology issues; experience with managing outsourced service providers and vendors; excellent stakeholder management and communication abilities; hands-on knowledge of core support technologies including Microsoft 365, Windows, Active Directory, networking fundamentals, and conferencing platforms; familiarity with enterprise service management platforms like ServiceNow; and a proactive approach to incident management and service improvement.
Nice to Have Skills
Experience with Audiovisual (AV) technology, hybrid meeting support, iManage or similar document management systems, and vendor management experience.
Preferred Education and Experience
Proven track record in a senior IT support or operations role within a global organization; experience supporting hybrid work environments and critical incident response; and relevant certifications related to IT service management and support technologies are advantageous.
Other Requirements
This role requires a hybrid work setup, with four days onsite at our facility. Candidates should be prepared to coordinate with multiple teams and vendors across regions and support business continuity initiatives. Strong communication skills and the ability to engage with senior leadership are essential.
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